Marycynthia Nnajiofor

As a freelance Virtual Assistant, I manage customer support through email, respond to more than 20 inquiries weekly, and maintain customer databases. I’ve also integrated AI tools and workflow improvements that reduced repetitive administrative tasks by 50%.

At Oasis Business Solutions, I managed an executive inbox and calendars across two time zones, coordinating more than 20 meetings monthly. The scheduling process reduced conflicts, while inbox management cut response turnaround time by 35%.

I created workflows, presentations, and content systems using Canva and project-management tools, and supported financial tracking with Excel reports.

Earlier, as a Customer Care Representative at Harshtech global, I handled customer service, data entry, and order processing. I maintained customer records and resolved complex customer issues and account discrepancies.