Open to opportunities

Maryan Peñaflorida

@maryanpeaflorida

Message

Organized administrative professional excelling in office operations, client relations, and project support.

Philippines

Message

What I'm looking for

I seek a role where I can apply administration and client-management skills in a collaborative, customer-focused organization offering growth and increased responsibility.

I am a highly organized, detail-oriented administrative professional with experience in office administration, project management, document preparation, and client relationship management. I have drafted legal and government bid documents, maintained confidential records with HIPAA compliance, and supported executives and customers with empathy and professionalism.

My background includes lead generation, sales support, and BPO customer care where I coordinated with internal teams, providers, and vendors, managed schedules and calendars, and prioritized quality assurance and customer satisfaction. I bring strong critical thinking, communication, multitasking, and time-management skills to fast-paced environments and am goal-oriented toward operational efficiency and positive client outcomes.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Carelon Global Solutions

Delivered compassionate patient support for medication tracking and payments, coordinated with pharmacists and insurers, and handled customer inquiries to maintain high satisfaction in a BPO setting.

Customer Support Patient Support Problem Solving Time Management

Executive Assistant

Novelle Office Furniture Inc.

Provided executive support including calendar and schedule management, drafted bid and government documents, and maintained confidential records with HIPAA-level discretion to improve operational reliability.