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MaryAnn H

@maryannh

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Customer support specialist at Vision Government Solutions resolving complex software and data issues with SQL.

United States

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At Vision Government Solutions, I support clients with complex software and data issues, using SQL and internal tools to investigate problems and spot customer-impacting patterns. I also share client feedback with product teams and help clients prepare for successful go-lives.

I lead client training sessions, create documentation, and mentor Tier 1 team members. Previously, as a Support Representative at Tyler Technologies, I supported a government SaaS application, managed key accounts, and trained Tier 1 representatives on complex support resolutions.

Earlier, as Customer Support Manager at Golden In-Home Service, I managed and trained a team of 15+ and used call data to identify service inefficiencies. My experience also includes technical support, client relations, and teaching; I’m fluent in Korean.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist Tier 2

Current

Vision Government Solutions

Mar 2026 - Present (7 months)

Resolved complex software and data issues for a diverse client base, acting as a voice of the customer to guide product improvements. Partnered with cross-functional teams, onboarded clients, led training sessions, and mentored Tier 1 team members.

SQL Salesforce Jira Customer Support Software Troubleshooting Client Onboarding Training Mentorship

Support Specialist

Vision Government Solutions

Jun 2025 - Mar 2026 (9 months)

Provided day-to-day software and database support for a diverse customer base, ensuring timely resolution of technical issues and exceptional client satisfaction. Partnered with internal teams as a customer advocate and guided clients through transition processes.

SQL Microsoft Office TeamViewer Salesforce Jira Customer Support Troubleshooting

Lead Preschool Teacher

Shadowbrook Weekday School

Sep 2023 - May 2025 (1 year 8 months)

Designed lesson plans for a class of 11 preschoolers, enhancing skills through diverse learning styles. Coordinated with teachers, utilized data-driven assessments to track student progress, and created content for activities and newsletters.

Lesson Planning Data driven assessments Strategic Planning Content Creation Collaboration

Support Representative, Tier 2

Tyler Technologies

Jan 2017 - Nov 2017 (10 months)

Managed key accounts as the primary contact, ensuring client satisfaction and timely issue resolution for an enterprise-level B2G SaaS application. Led Tier 1 Support Representatives through training initiatives and coordinated with technical teams to resolve escalated issues.

Account Management Customer Support Training Issue Resolution B2G SaaS

Support Representative, Tier 1

Tyler Technologies

Dec 2014 - Dec 2016 (2 years)

Assessed, analyzed, and resolved technical software issues for more than 100 local government clients in a fast-paced B2G SaaS environment. Collaborated with cross-functional departments and supported end-user training sessions on new features and bug fixes.

Technical Support Troubleshooting Troubleshooting Databases Cross Functional Collaboration Training

Customer Support Manager

Golden In-Home Service

Jun 2013 - Dec 2014 (1 year 6 months)

Managed and trained a team of 15+ field support representatives, field technicians, and warranty claims representatives for a high-volume small appliance repair call center. Identified field service inefficiencies by analyzing call data and implementing operational solutions.

Team Management Training Data Analysis Operational Solutions Customer Experience

Technical Support Representative

Golden In-Home Service

Sep 2010 - May 2013 (2 years 8 months)

Communicated with customers to assess and diagnose technical or mechanical issues for small appliances, provided technical advice, and improved field service quality.

Technical Support Troubleshooting Client Communication Field Services