MMMary An Masacupan
@maryanmasacupan
Customer service professional with accounting experience, reliable, detail-oriented, and leadership-focused.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with experience in inbound and outbound call handling, KPI achievement, and adherence to company policy. I have worked in both customer service and microfinance settings, developing strong communication and interpersonal skills.
My background includes accounts officer duties such as daily transaction management, deposit oversight, disbursements, loan uploading, and monthly bank reconciliations. I also have experience training staff, conducting member interviews, and filing loan approvals, demonstrating leadership and attention to detail.
I am a fast learner who values teamwork, time management, and reliability; I seek roles where I can apply my customer service strengths and basic accounting knowledge while contributing to organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sagility Philippines
Jan 2022 - Sep 2025 (3 years 8 months)
Answered inbound and outbound customer calls, advocated for customers while complying with company policy, and consistently met key performance indicators to maintain service quality.
Accounts Officer
AhonsaHirap Inc.
Jan 2019 - Jan 2021 (2 years)
Managed daily branch transactions, deposits and disbursements, uploaded loans, and prepared monthly bank reconciliations to ensure accurate financial records.
Leadership Development Officer
AhonsaHirap Inc.
Mar 2017 - Jan 2019 (1 year 10 months)
Conducted member interviews, trained new members, attended daily collection meetings, and maintained loan documentation to support branch operations and member development.
Education
Degrees, certifications, and relevant coursework
Laguna State Polytechnic University
Bachelor of Science, Agriculture
2012 - 2016
Completed a Bachelor of Science in Agriculture program focusing on agricultural principles and practices.
Siniloan National High School
High School Diploma, Secondary Education
2007 - 2011
Completed secondary education with coursework preparing for tertiary studies.
Siniloan Elementary School
Elementary School Diploma, Primary Education
2001 - 2007
Completed primary education providing foundational literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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