Janine Arianne Santos
@janineariannesantos
Experienced banking professional with a strong focus on customer service.
PhilippinesWhat I'm looking for
With almost 8 years of managerial service experience, I have dedicated 5 years to the banking industry, where I excel in providing exceptional customer service and managing customer transactions. My role as a Customer Advisor Officer-Junior Assistant Manager at Security Bank Corporation has allowed me to identify customer needs and nurture relationships through effective marketing and cross-selling strategies.
Throughout my career, I have successfully organized and managed operations to ensure smooth daily functioning. My experience includes handling customer complaints, coordinating with branch management, and ensuring compliance with banking policies. I am passionate about delivering quality service and continuously seek opportunities to enhance my skills and contribute to my team's success.
Experience
Work history, roles, and key accomplishments
Customer Advisor Officer-Junior Assistant Manager
Security Bank Corporation
Jan 2024 - Present (1 year 8 months)
Identified customer needs, maintained and nurtured customer relationships through marketing calls, recommending and cross-selling bank products, services, and alternative channels. Assisted walk-in customers, managed complaints by coordinating with relevant units, and processed requests in accordance with bank policies to ensure service delivery.
Branch Operations Officer
Rural Bank of Porac Pampanga, Inc.
Jan 2019 - Present (6 years 8 months)
Served as custodian of the vault door and cash safe, responsible for daily AMLA and CASA reports, ensuring they were balanced. Updated subsidiary ledgers, processed new account openings, and communicated client concerns to the Branch Head. Processed branch loan payments in compliance with bank procedures.
Shift Manager
Hap Chan Trading and Management Corp.
Jan 2016 - Present (9 years 8 months)
Monitored sales to achieve specific goals and managed cost of sales, inventories, and staffing. Implemented marketing strategies to boost sales and maintain loyal customers. Administered customer complaints and concerns while maintaining a positive working environment.
Education
Degrees, certifications, and relevant coursework
TUTarlac State University
Bachelor of Science, Business Administration - Financial Management
Studied financial management principles and practices. Gained knowledge in business administration with a focus on financial aspects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Janine Arianne?
You can contact Janine Arianne and 90k+ other talented remote workers on Himalayas.
Message Janine ArianneFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
