Open to opportunities

Mary Angaine

@maryangaine

Experienced personal assistant and administrative coordinator, delivering proactive executive support, scheduling, and seamless operations.

Kenya

Message

What I'm looking for

I’m looking for a role where I support busy executives with proactive scheduling, travel and event coordination, and precise administration—while using my reliable communication and problem-solving to improve day-to-day operations.

I’m a proactive Personal Assistant and administrative professional based in Nairobi, Kenya. I help executives and teams run smoothly by managing calendars, appointments, emails, calls, and daily schedules with excellent organisational and communication skills.

Across my roles, I’ve owned workflow organisation end-to-end—organising meetings (agendas and minutes), booking travel arrangements (flights and accommodation), coordinating events and engagements, and managing documents and records. I’m reliable at multitasking, prioritising effectively, and solving day-to-day problems to keep operations seamless.

In Dubai, I expanded beyond standard executive support by assisting the Managing Partner with operational and administrative duties, assigning tasks, managing staff schedules, and coordinating team activities. I also developed training material and conducted staff training, and I collected and analysed client feedback to improve service delivery.

I bring a service-focused mindset from hospitality and customer-facing experience—handling guest reservations and check-in/out processes, responding to inquiries and complaints professionally, and ensuring accurate records and smooth guest experiences. I’m ready to contribute to a dynamic organisation where my administrative excellence drives positive results and supports my continued professional growth.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Rose & Cactus Specialty Coffee

Mar 2021 - Aug 2021 (5 months)

Managed executives’ schedules and appointments, handled calls/emails and correspondence, and organized meetings, conferences, and events. Supported data entry and recordkeeping while coordinating customer inquiries, inventory tracking, orders, and event logistics.

Meeting Coordination Data Entry Customer Service Social Media Support Event Logistics Administrative Support

Administrative Coordinator & Game Master

Hint Hunt Live Club LLC

Feb 2015 - Mar 2020 (5 years 1 month)

Organized and supervised corporate team-building events to support client satisfaction. Assisted the Managing Partner with day-to-day administration, staff scheduling, onboarding/training, reservations and customer inquiries, and payment/transaction processing.

Event Coordination Administrative Support Staff Scheduling Onboarding Client Management Reservation Management Payment Processing Financial Transactions Support Customer Service

Guest Service Agent

Coral Deira Hotel

Dec 2012 - Dec 2014 (2 years)

Managed guest reservations, check-in/check-out processes, room allocations, and accurate records. Coordinated with housekeeping, handled guest inquiries/complaints, processed payments and invoices, and supported daily reporting and service promotions.

Reservations Management Check Out

Passenger Service Agent

Kenya Airways

Jul 2009 - Feb 2010 (7 months)

Assisted passengers with check-in by verifying travel documents and processing tickets, and managed baggage tagging and passenger queues. Provided flight and airport information, supported special-needs passengers, and followed safety procedures during boarding and emergencies.

Ticketing Support Baggage Tagging Queue Management Flight Information Support Boarding Announcements Safety Procedures Customer Service

Education

Degrees, certifications, and relevant coursework

Career Training Center, Nairobi

Basic Reservation Certificate, Airline Reservations

2008 - 2009

Completed a Basic Reservation certificate program over the period listed. Training included reservation-focused travel and airline operations topics as described.

IATA Training and Development Institute

IATA/UFTAA Course Diploma, Aviation Training (IATA/UFTAA)

2009 -

Grade: Honors–Distinction

Completed an IATA/UFTAA course as part of aviation and travel training. Earned an Honors–Distinction GPA (as provided).

Virtually Versed Africa

Executive Virtual Assistant Certification, Executive Virtual Assistance

2026 -

Activities and societies: Hands-on training for administrative operations; delivering high-quality virtual executive support services in a fast-paced remote environment.

Completed the Launch and Land Bootcamp (Cohort 1) focused on supporting CEOs, founders, and busy executives. Built skills in organizational, communication, and multitasking for remote executive support work.

Career Training Center, Nairobi

Aviation & Travel Foundation Certificate, Aviation & Travel

2008 -

Completed a certificate program in Aviation & Travel Foundation. Training covered core areas of aviation and travel knowledge as provided.

Career Training Center, Nairobi

Aviation & Travel Consultant Certificate, Aviation & Travel

2008 -

Earned a certificate in Aviation & Travel Consulting. Focused on foundational aviation and travel competencies as listed in the education section.

Galileo CRS Training

Galileo CRS Training Certificate, Airline Ticketing & Reservations

Activities and societies: Topics included Airline Customer Service, Airline Call Centre, Airfares and Ticketing, Tours Operation Techniques, Effective Business Communication, and General Travel knowledge.

Completed training in Galileo CRS focused on airline and travel operations. Covered topics such as airline customer service, call center support, fares and ticketing, and tour operations techniques.

Institute of Advanced Technology

Certificate, Operating Systems & Microsoft Productivity Tools

2005 - 2006

Activities and societies: Covered Windows 2012; Microsoft Word/PowerPoint/Excel/WordPerfect; communication via internet/e-fax/e-mail.

Completed a certificate program covering operating systems and Microsoft productivity applications. Also trained in communication and internet-based tools (as listed).