Charlandra Adams

I’m a Customer Support Specialist with 4+ years of experience delivering high-quality support through chat, email, and social platforms. I balance speed, accuracy, and empathy while adhering to standard operating procedures in fast-paced remote environments.

At Vida Health, I managed a high-volume queue of provider and member inquiries, writing clear, professional, empathetic responses tailored to customer needs and company standards. I also acted as a communication bridge between providers and internal teams, escalating complex or sensitive issues while staying compliant with internal guidelines.

Previously at CDS Global, I resolved high volumes of customer inquiries via chat and email while consistently meeting response time SLAs and using CRM systems to document interactions and track resolution. At Respondology, I moderated high volumes of user-generated content and achieved an 86.5% accuracy score by maintaining strong attention to detail and accurate policy-violation identification.