SGSeth Golleher
@sethgolleher
Detail-oriented Chat Support Specialist with 5+ years of experience.
United StatesWhat I'm looking for
I am a detail-oriented and compassionate Chat Support Specialist with over five years of experience in customer service, digital moderation, and AI content projects. My expertise lies in live chat operations, trust and safety enforcement, and high-accuracy data handling. I thrive in fast-paced, remote environments where discretion, multitasking, and technical troubleshooting are essential. I am committed to maintaining positive user experiences while upholding platform integrity and quality.
In my recent role as a Senior Chat Support Specialist at CloudPilot Tech, I managed over 100 daily live chats for a SaaS tool, achieving a remarkable 97% customer satisfaction score. I also authored and managed more than 60 help documents to streamline support processes. My freelance work has allowed me to evaluate user content for policy violations and conduct AI chatbot training, ensuring compliance and quality control in all my projects.
With a strong foundation in social psychology and communication, I bring a unique perspective to customer interactions. I am dedicated to continuous learning, as evidenced by my certifications in Google IT Support and Trust & Safety Professional training. I am eager to leverage my skills and experience to contribute to a dynamic team focused on enhancing user experiences.
Experience
Work history, roles, and key accomplishments
Freelance Digital Content Specialist
Self-Employed
Sep 2023 - Present (1 year 10 months)
Conducted AI chatbot training, image tagging, and data labeling, performing quality control and accuracy checks on training content. Delivered work within strict deadlines and evolving task guidelines.
Freelance Content Moderator / Trust & Safety Analyst
Self-Employed
Dec 2023 - Present (1 year 7 months)
Evaluated user content for policy violations on social platforms, escalating hate speech, misinformation, and graphic material. Used internal tools to report trends and ensure compliance while maintaining professionalism in high-pressure, sensitive cases.
Senior Chat Support Specialist
CloudPilot Tech
Jan 2023 - Nov 2024 (1 year 10 months)
Handled over 100 daily live chats for a SaaS tool, achieving a 97% CSAT score. Wrote and managed more than 60 help documents to reduce support load and diagnosed user issues related to billing, onboarding, and product use.
Customer Experience Associate (Live Chat)
Nova Commerce
Jun 2020 - Dec 2022 (2 years 6 months)
Supported customers on Gorgias/Shopify with tracking, returns, and refunds, recognized for fast response time and high resolution rate. Assisted with seasonal support planning and new agent mentoring.
Education
Degrees, certifications, and relevant coursework
Ottawa University
Bachelor of Science, Social Psychology
Focused on understanding human behavior, social interactions, and psychological principles. Gained expertise in research methods, statistical analysis, and theoretical frameworks within social psychology.
Ottawa University
Associate of Arts, Communication
Developed strong communication skills, including public speaking, interpersonal communication, and media analysis. Explored various communication theories and their practical applications.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Seth?
You can contact Seth and 90k+ other talented remote workers on Himalayas.
Message SethFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
