Hamza Laouidi

I am a customer-focused professional with hands-on experience in travel consulting, hotel sales, airline customer relations, and claims management, complemented by work as a freelance English teacher. I have managed high-volume inquiries and end-to-end resolution of 180+ claims per month, consistently maintaining 100% SLA and quality scores while using systems such as WorldTracer, Salesforce, Amadeus, and SAP.

I design and deliver customized English lessons for diverse learners, manage scheduling and materials independently, and apply strong cross-cultural communication and problem-solving skills to improve outcomes. I bring proven ability to investigate regulatory claims (EU261/UK261, Montreal Convention, US DOT), perform financial reconciliations, and prevent fraud while supporting sales operations and client relationship management.