Marwa Mahmoud
@marwamahmoud
Dedicated cabin crew member with exceptional customer service skills.
What I'm looking for
I am a passionate and dedicated cabin crew member with extensive experience in providing exceptional customer service in the aviation industry. My journey began with Oman Air, where I worked on various aircraft types, including the B737, B787, and Airbus 320. My primary focus was on ensuring safety and security on board while delivering outstanding service to passengers. I pride myself on my ability to solve problems professionally and communicate effectively with both passengers and cockpit crew.
Prior to my role at Oman Air, I gained valuable experience with Nesma Airlines in Saudi Arabia, where I was responsible for the safety and comfort of passengers on domestic flights. My responsibilities included greeting passengers, checking tickets, and assisting them from the door to their seats. Currently, I serve as a Guest Relation Supervisor at Helnan Hotels, where I ensure VIP guests receive personalized attention and care during their stay. My commitment to excellence drives me to create memorable experiences for all guests.
Experience
Work history, roles, and key accomplishments
Guest Relation Supervisor
Helnan Hotels
Jun 2022 - Jun 2023 (1 year)
Oversaw guest relations, ensuring VIP guests' needs were met, including room cleanliness and special requests. Provided warm greetings and resolved any issues to enhance guest experience.
Cabin Crew
Oman Air
Mar 2019 - Mar 2021 (2 years)
Worked as a cabin crew member on B737, B787, and Airbus 320 aircraft. Focused on safety, security, and exceptional customer service, ensuring passenger satisfaction and effective communication with the cockpit crew.
Cabin Crew
Nesma Airlines
Mar 2016 - Mar 2018 (1 year 11 months)
Served as cabin crew on ATR-72 domestic flights, responsible for safety and security. Assisted passengers during boarding and provided exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Faculty of Arts
Bachelor's Degree, Social Sciences
2016 - 2020
Grade: 4
Studied in the social department, focusing on various aspects of social sciences and humanities, which equipped me with critical thinking and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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