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@omareltelbany
Experienced dispute manager with a focus on operations and teamwork.
I am a hands-on and people-driven professional with extensive experience in airport operations and dispute management. My journey has taken me from supervising ground operations at ZAS Aviation Services to managing customer disputes at Klarna, where I honed my skills in problem-solving and clear communication. I thrive in fast-paced environments, ensuring that operations run smoothly while maintaining a focus on safety and efficiency.
Throughout my career, I have demonstrated a commitment to teamwork and continuous learning. I believe that effective communication is key to resolving disputes and ensuring customer satisfaction. My ability to stay calm under pressure has allowed me to navigate complex situations successfully, whether coordinating supply chain operations or addressing customer concerns. I am always eager to take on new challenges and grow professionally.
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Work history, roles, and key accomplishments
Klarna
Jan 2022 - Dec 2025 (3 years 11 months)
Handled customer disputes with accuracy and care, while coordinating smooth supply chain operations. Focused on problem-solving, clear communication, and efficient follow-up.
ZAS Aviation Services
Jan 2008 - Dec 2022 (14 years 11 months)
Supervised ground operations with a focus on safety, timing, and team coordination. Ensured smooth turnarounds and efficient communication between ramp teams and flight operations.
Victoria College Academy
Jan 2007 - Dec 2008 (1 year 11 months)
Handled complaints from parents and students with professionalism and care. Focused on finding fair solutions through clear communication and active follow-up.
Hilton Ramses Hotel
Jan 2006 - Dec 2007 (1 year 11 months)
Welcomed guests, handled check-ins/outs, and ensured a smooth front desk experience. Delivered friendly service while managing bookings, requests, and daily operations.
Degrees, certifications, and relevant coursework
Bachelor’s degree of Arts, Egyptian Archeology
2001 - 2005
Studied Egyptian Archeology.
Software and tools used professionally
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