Shrihan Moursi

Developed and maintained strong relationships with key clients to ensure satisfaction and long-term partnerships. Monitored client performance metrics and provided actionable insights to improve service delivery and client outcomes. Led and mentored customer service teams to ensure high-quality support and seamless customer experiences.

Monitored and evaluated guest feedback to identify areas for improvement and enhance overall guest satisfaction. Implemented and maintained quality standards across all touchpoints to ensure a consistent and exceptional guest experience.

Ensured passenger safety and comfort throughout the flight by adhering to all safety protocols and providing excellent customer service. Assisted in managing in-flight operations, including serving meals, handling customer requests, and resolving any issues that arose during the flight.

Managed front desk operations, including guest check-in and check-out, reservations, and inquiries. Provided excellent customer service and resolved guest issues efficiently to ensure a positive experience.

Handled front desk responsibilities, including welcoming guests, managing bookings, and addressing guest needs. Ensured a smooth and efficient check-in and check-out process for all hotel guests.

Graduated as a flight attendant, gaining essential skills for ensuring passenger safety and comfort. Developed expertise in in-flight operations and customer service.

Completed studies in Front Office operations, acquiring skills in guest services and hotel management. Prepared for roles in hospitality and client interaction.

Graduated from VMBO, completing foundational education. Developed a broad range of skills applicable to various professional fields.