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Yasmine Elsaiad

@yasmineelsaiad

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Assistant Restaurant Manager at De Royale, training staff and managing inventory to maintain service standards.

Egypt

Message

At De Royale in Cairo, I supervise front-of-house and back-of-house staff, deliver onboarding and training, and manage inventory through ordering and demand tracking.

At Sheraton Cairo Hotel & Casino, I handled guest inquiries and service issues, led training sessions, and coordinated promotional initiatives with management.

Earlier, I managed front desk operations at Sheraton Sharm El Sheikh Resort and assisted passengers with check-in, boarding, baggage handling, and gate operations at EgyptAir, Cairo International Airport. I bring experience in guest relations, front office, and airport ground services.

Experience

Work history, roles, and key accomplishments

Current

Assistant Restaurant Manager

Current

De Royale

Mar 2024 - Present (2 years 8 months)

Supervise a team of 5+ front-of-house and back-of-house staff, ensuring consistent service and quality standards. Design and deliver onboarding and training programs for new staff, improving service consistency across shifts.

Corporate Trainer Inventory Management Team Leadership Service quality Onboarding

Customer Service Agent

Sheraton Cairo Hotel & Casino

Jan 2023 - Jan 2024 (1 year)

Handled 40+ guest inquiries per shift, resolving service issues promptly and improving guest satisfaction scores. Led training sessions and supervised staff performance to maintain high service standards.

Guest Relations Conflict Resolution Corporate Trainer Customer Service Upselling

Receptionist / Front Office Agent

Sheraton Sharm El Sheikh Resort

Dec 2021 - Dec 2022 (1 year)

Managed front desk operations including 30+ check-ins/check-outs per shift for a high-occupancy resort. Liaised with housekeeping, F&B, and concierge teams to deliver seamless, personalized guest experiences.

Front Office Opera PMS Guest Relations Booking Management Team Coordination

Ground Services Agent

EgyptAir

May 2021 - Oct 2021 (5 months)

Assisted 100+ passengers per shift with check-in, boarding procedures, baggage handling, and gate operations. Supported smooth flight turnarounds by coordinating with ground handling and airline staff under time pressure.

Check in Boarding Management Baggage Handling Gate Operations Ground Handling Coordination