Henrik ANdersson
@henrikandersson
I lead Salesforce CRM roadmaps, delivery, and stakeholder alignment for scalable improvements.
SwedenWhat I'm looking for
I'm leading Salesforce CRM delivery at TransPerfect Semantix, aligning user needs, business priorities, technical feasibility, and roadmap execution.
I coordinate a six-person CRM team and work with the CRM Architect to turn business needs into user stories, acceptance criteria, and scalable solutions. I manage scope, dependencies, trade-offs, and delivery from discovery through implementation.
Previously at Semantix, I owned the Salesforce CRM roadmap, improved platform adoption through documentation and user guidance, and managed vendors, contracts, budgets, support, and incident handling. My work contributed to a 50% increase in CRM efficiency, 80% higher user satisfaction, and delivery of 15 major product updates.
My IT background includes infrastructure operations, server management, Active Directory, Windows Server, SCCM, end-user support, and system administration. I bring that operational perspective to building sustainable CRM improvements and stronger collaboration between business and technical teams.
Experience
Work history, roles, and key accomplishments
Technical Product Owner / Interim Product Manager
TransPerfect Semantix
Dec 2025 - Present (9 months)
Led Salesforce CRM delivery by aligning priorities, user needs, and technical feasibility, and coordinated a six-person CRM team. Drove backlog and roadmap execution, transforming business needs into user stories and acceptance criteria.
Product Owner – CRM
Semantix
Oct 2022 - Nov 2025 (3 years 1 month)
Owned the Salesforce CRM roadmap and prioritised platform improvements with stakeholders. Stabilised day-to-day CRM operations through user support, incident handling, and continuous improvement, while managing vendor relationships and budgets.
Operations Manager / System Administrator
Semantix
Jan 2022 - Oct 2022 (9 months)
Supported business continuity by maintaining infrastructure and internal IT operations across hardware, software, and business systems. Resolved incidents, managed procurement, and improved internal IT processes.
IT Technician
Uppsalahem AB
Jan 2014 - Dec 2021 (7 years 11 months)
Delivered broad end-user and infrastructure support in a fast-paced environment. Improved internal IT reliability by maintaining server environments, performing system updates, and handling procurement and vendor contact.
IT Technician (Consultant at Ernst & Young)
Centric
Jul 2013 - Jan 2014 (6 months)
Improved endpoint and server administration by managing Active Directory access, leading a Windows 7 migration, and supporting internal applications. Installed Windows servers, managed SCCM updates, and created system images and deployments.
IT Support Technician
StudentConsulting / ATEA
Sep 2011 - Jul 2013 (1 year 10 months)
Supported users and core IT operations through end-user and customer support, Windows Server installations and configuration, and general system administration. Managed Altiris package deployment.
Education
Degrees, certifications, and relevant coursework
IT-Gymnasiet
Engineering, IT & Electronics
2008 - 2011
Engineering education with focus on IT and Electronics at IT-Gymnasiet in Uppsala from 2008 to 2011.
Microsoft
Microsoft Certified Technology Specialist, SCCM
Certified as Microsoft Certified Technology Specialist in SCCM.
ATEA Consulting School
Training, Consulting
Training course at ATEA Consulting School in Stockholm.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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