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Marvin Jason Valdez

@marvinjasonvaldez

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I build engaging social media content and support customers through technical issues across global remote teams.

Philippines

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What I'm looking for

I'm looking to contribute social media, content, customer support or technical support experience within a collaborative remote team serving global clients.

I plan, edit and schedule social media content for Majesty Agency and previously supported brand growth at DreamBerry Studios in Germany. I use engagement data, community interactions and campaign collaboration to maintain a consistent brand voice.

Before social media management, I created researched book content and copy for Publishing Services in Australia, using AI tools including ChatGPT, Perplexity, and Claude to strengthen research and accuracy. I also built client relationships throughout each project.

My background includes outbound prospecting and call analysis for Founders Health Marketing, plus high-volume customer and technical support at Amazon Operations Services Philippines. I've supported Kindle, Fire tablets, iOS, and Android apps through phone, chat, and email while meeting quality and productivity targets.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager / Content Editor

Current

Majesty Agency

Mar 2026 - Present (7 months)

Plan, edit and schedule content across social media platforms to support brand growth.

Social Media Management Content Editing Content Planning Scheduling Brand Voice

Social Media Manager

DreamBerry Studios

May 2024 - Mar 2026 (1 year 10 months)

Planned and scheduled content across social media platforms, monitored performance metrics, and adjusted content strategy based on engagement data. Maintained brand voice and collaborated with the creative team to align social output with campaign objectives.

Social Media Management Content Planning Scheduling Performance Metrics Brand Voice Community Management Collaboration

AI Content Writer / Copywriter

Publishing Services

Dec 2022 - Apr 2024 (1 year 4 months)

Researched and created book content for ghostwriters, used AI tools to strengthen research and accuracy, and maintained client relationships through each project.

Content Writing Copywriting Research AI Tools ChatGpt Perplexity Client Relationships

HR / Prospecting Specialist and Call Analyst

Founders Health Marketing

Jun 2021 - Oct 2022 (1 year 4 months)

Conducted outbound prospecting calls to identify and qualify candidates and leads, analyzed call performance data, assisted in candidate screening, and maintained accurate records of call logs and pipeline updates.

Outbound Prospecting Lead Qualification Candidate Screening Pipeline Management Record keeping

Technical Support Associate

Amazon Operation Services Philippines, Inc.

May 2019 - Mar 2021 (1 year 10 months)

Provided technical support for Amazon devices via phone, chat and email, diagnosed and escalated complex issues, and maintained high customer satisfaction scores.

Technical Support iOS Android Kindle Phone Support Chat Email Support Customer Satisfaction

Customer Service Associate

Amazon Operation Services Philippines, Inc.

Jul 2018 - Dec 2018 (5 months)

Handled inbound service inquiries covering orders, billing and account management, and consistently met productivity and quality targets in a high-volume BPO environment.

Customer Service Inbound Support Order Management Billing Account Management