Open to opportunities

Louie Legaspi

@louielegaspi

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Content creator and social media manager driving audience growth and engagement.

Philippines

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What I'm looking for

I seek a role focused on social media and content strategy where I can grow audiences, apply creative storytelling, use analytics, and support team goals in a collaborative environment.

I’m a passionate Content Creator and Social Media Manager with five years’ experience building engaging content and growing audiences across TikTok, Instagram, and Facebook. I blend storytelling, digital marketing strategy, and organized execution—highlighted by a TikTok following of 83K—to deliver measurable engagement and growth.

My background includes multi-skilled social media management, customer service across telco, travel, and healthcare BPOs, and virtual assistant competencies like CRM basics, scheduling, lead generation, and graphic design. I bring adaptability, dedication, and fresh energy to projects and enjoy turning analytics and creative ideas into results.

Experience

Work history, roles, and key accomplishments

Healthcare Contact Specialist

Everise

Apr 2024 - Mar 2025 (11 months)

Managed medication requests and prescription verification for Aetna Medicare, ensuring compliance with medical guidelines and accurate customer assistance.

Healthcare Support Prescription Verification & Compliance Customer Service CRM Data Entry Communication

Travel Customer Service Agent

Everise

Apr 2023 - Apr 2024 (1 year)

Assisted Spirit Airlines customers with trip planning and booking, provided destination and itinerary advice, and resolved travel-related inquiries to ensure smooth customer experiences.

Customer Support CRM Phone Support Communication Problem Solving

Customer Service Representative

iQor

Mar 2022 - Mar 2023 (1 year)

Handled TELCO customer inquiries for T-Mobile, supported internet services, and resolved billing concerns with a focus on customer satisfaction and first-contact resolution.

Customer Support Phone Support CRM Troubleshooting Communication Quality Assurance

Social Media Manager

Self Employed

Managed social media strategies, content calendars, and engagement tactics to boost audience interaction and track performance using analytics and scheduling tools.

Social Media Management & Strategy Analytics Engagement Canva GoHighLevel Scheduling

Content Creator

Self Employed

Create and publish engaging short-form and social content across TikTok (83K followers), Instagram, and Facebook, growing audience engagement and brand presence through storytelling and strategic scheduling.