Angelie Gramata
@angeliegramata
I build engaging social content and support customers through responsive, solution-focused communication.
PhilippinesWhat I'm looking for
I've managed Facebook, Instagram, TikTok, and YouTube accounts for ZAZA LIVING LLC, creating and publishing photo and video content aligned with brand objectives.
I use Meta Business Suite to schedule content, track insights, optimize pages, and monitor performance metrics to improve engagement and visibility.
Previously, I supported telecommunications customers at Teleperformance through chat, troubleshooting technical concerns and recommending products and services based on customer needs.
At SYNER-G Outsourcing Co., I resolved customer concerns through email, processed reimbursements and invoices, coordinated technicians, and used Excel for tracking, documentation, and reporting.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Zaza Living LLC
Jan 2025 - Sep 2025 (8 months)
Managed social media accounts across Facebook, Instagram, TikTok, and YouTube. Created and published content, engaged with creators, and analyzed performance metrics to drive growth.
Customer Service Representative
Teleperformance Company
Jan 2024 - Nov 2024 (10 months)
Provided chat support, troubleshooting technical issues for a telecommunications company. Conducted one-on-one conversations and promoted products to enhance customer satisfaction.
Customer Service Representative
Synerg Outsourcing Co.
May 2022 - Apr 2023 (11 months)
Handled email support, processed reimbursements and invoices, and promoted home insurance products. Assigned technicians and processed appliance orders.
Education
Degrees, certifications, and relevant coursework
University of the Cordilleras
Bachelor of Secondary Education, English
Activities and societies: Student assistant, Student counsel
Pursued a Bachelor of Secondary Education Major in English for three years as an undergraduate student.
Aritao National High School
High School Diploma, General
2017 - 2018
Grade: With Honors
Graduated with honors and received awards for Best in Immersion and Best in Research.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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