Looking for a job

Yda Xzia Seniedo

@ydaxziaseniedo

Message

Support specialist delivering fast, documented resolutions across calls, chat, and email.

Philippines

Message

What I'm looking for

I’m looking for a multi-channel support role where I handle customer issues, document cases accurately, and drive timely resolutions. I want to collaborate with stakeholders, improve processes, and contribute to higher client satisfaction in a remote full-time setup.

I’m an experienced support specialist with a background in hospitality and healthcare services. I focus on resolving property and service concerns efficiently while keeping communication clear and professional across calls, live chats, and emails.

In my Hospitality Support Specialist work at Concentrix, I managed inbound and outbound guest and host requests, handling maintenance issues, last-minute damages, and urgent listing concerns before check-in. I also resolved guest complaints (like noise disturbances and accommodation issues), coordinated between guests and hosts, and ensured proper documentation and escalation for damage and payment disputes.

As a Healthcare Support Specialist at Concentrix, I handled customer concerns and inquiries with professionalism and efficiency. I provided clear explanations of services to improve understanding and satisfaction, helped maintain strong client relationships, and contributed to process improvements for smoother operations.

Beyond support, I’ve grown into social media work through a Family-owned Business Perfumery Business and a student internship with city information offices. I plan content calendars, create and edit content using Canva and CapCut, manage daily engagement, and track sales performance—bringing an organized, results-driven mindset to every task.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Family-Owned Business Perfumery Business

Jan 2025 - Present (1 year 5 months)

Planned and executed content calendars, creating photo/video posts that increased audience engagement and boosted product visibility. Managed daily comments and inquiries, tracked sales performance, and provided updates to support promotions and inventory decisions.

Social Media Content Creation Photo Video Editing (Canva Capcut Community Engagement Management Sales Performance Product Promotion

Hospitality Support Specialist

Concentrix

Feb 2026 - Mar 2026 (1 month)

Managed inbound and outbound calls, live chats, and emails to support guests and hosts. Resolved property and guest issues (maintenance, damages, noise, and payment disputes) by coordinating between stakeholders, documenting cases, and escalating when needed.

Case Documentation Property Issue Triage Escalations Payment Disputes

Healthcare Support Specialist

Concentrix

Nov 2025 - Feb 2026 (3 months)

Handled customer concerns and inquiries with professionalism and efficiency while providing clear explanations of services. Contributed to smoother service operations through process improvements and maintained strong client relationships.

Customer Support Service Explanation Case Documentation Client Relationship Management Process Improvement Professional communication

Social Media Writer Intern

Tagum City Information Office

Feb 2025 - Apr 2025 (2 months)

Developed and published informative social media content to increase public awareness and drive audience engagement on official platforms. Collaborated with the team to align messaging with government branding and contributed to content strategy for local initiatives.

Social Media Writing Content Strategy Public Information Campaigns Audience Engagement Team Collaboration Content Publishing