Jarwil Dupo

I am a digital media and content strategist with deep experience in social media campaign management and chat-based customer service. I combine analytics-driven engagement tactics with hands-on account management to drive measurable revenue and retention.

In prior roles I managed high-volume, real-time customer conversations across platforms like Instagram and Twitter, maintaining a 90%+ response rate and improving response time and satisfaction by 50%. I directed social campaigns, optimized CRM workflows, and captured customer data to strengthen retention programs.

One notable achievement was growing a top client's monthly revenue from $10,000 to $40,000 in under three months through targeted PPV campaigns and retention funnels. I have also trained and scaled chat teams, improving operational performance and client outcomes.

I value data-informed creativity, strong team coordination, and maintaining client confidentiality while delivering measurable business results. I seek roles where I can continue to optimize digital engagement and drive revenue through strategic content and exceptional customer experiences.