Open to opportunities

marvilyn leal

@marvilynleal

Experienced virtual assistant and project-focused leader specializing in customer service, e-commerce, and social media.

Philippines

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What I'm looking for

I seek a role where I can lead operational or support teams, improve processes, manage projects and budgets, and use digital tools to drive measurable results.

I am an experienced virtual assistant and project supervisor with a strong background in customer service, e-commerce operations, and social media management. I lead teams to meet deadlines and deliver high-quality outcomes while adopting new tools and AI platforms quickly.

My career includes roles as Senior Project Supervisor and Project Coordinator where I managed budgets, schedules, and cross-functional coordination to ensure projects were completed on time and within scope. I have hands-on experience in data entry, CRM management, bookkeeping, and administrative support.

I emphasize process improvement, clear communication, and performance monitoring, providing coaching and professional development to team members. I produce reports, track risks, and implement corrective actions to keep projects aligned with organizational goals.

I hold a Bachelor of Science in Business Administration, Major in Marketing Management, and several practical certifications and trainings that support my operational and safety knowledge. I bring a proactive, goal-oriented mindset and strong attention to detail to every role.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Customer Service Support

FHMoms, Inc.

Jan 2024 - Jan 2025 (1 year)

Provided administrative and telesales support including data entry, appointment scheduling, outbound calls to generate leads, and maintenance of customer databases to support sales operations. Managed follow-ups and assisted the sales team with documentation and client communication.

Virtual Assistance Customer Service Telesales Data Entry Calendar Management CRM Lead Generation Appointment Management

Senior Project Supervisor

E-Link Solution Corporation

Jan 2019 - Jan 2025 (6 years)

Led and oversaw teams to achieve departmental and organizational goals, ensuring projects were completed on time and to quality standards while managing budgets and resources. Implemented process improvements, tracked progress, mitigated risks, and produced performance reports to improve operational efficiency.

Project Management Team Leadership Budget Management Risk Management Microsoft Office Google Workspace CRM Management

Project Coordinator

E-Link Solution Corporation

Jan 2015 - Jan 2019 (4 years)

Coordinated and monitored project phases to ensure timely completion, assisted in planning and resource allocation, communicated with stakeholders, and prepared reports and documentation. Supported budget tracking, procurement, and daily administrative tasks to maintain project continuity.

Project Coordination Scheduling Resource Allocation Reporting Data Entry Budgeting Customer Support Administrative Support

Education

Degrees, certifications, and relevant coursework

Unknown (Bachelor of Science in Business Administration, Major in Marketing Management)

Bachelor of Science, Business Administration (Marketing Management)

2015 - 2019

Earned a Bachelor of Science in Business Administration with a major in Marketing Management from 2015 to 2019.

San Mateo National High School

High School Diploma, Secondary Education

Attended secondary education at San Mateo National High School prior to tertiary studies.

ICCT Colleges Foundation Inc.

Information Technology / Technical Support

Completed vocational or diploma-level studies at ICCT Colleges Foundation Inc.; coursework related to technical and IT support roles as listed on resume.