Open to opportunities

Marvellous Ike

@marvellousike1

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HR and administrative professional delivering recruitment, compliance, and employee onboarding.

Nigeria

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What I'm looking for

I’m looking to contribute my HR operations, recruitment, and people-support skills to a dynamic Fintech, helping strengthen compliance, employee onboarding, and employee engagement while improving day-to-day HR efficiency.

I’m a Human Resources and Administrative professional with over 4 years of experience supporting HR operations, recruitment, employee relations, and administrative management. I handle employee onboarding, maintain HR documentation, support payroll processes, and ensure compliance with organizational policies and labour regulations.

I coordinate HR activities across multiple departments and have supported operations across 15 company branches. I’ve digitized 600+ employee personnel records to improve documentation accuracy, assisted in recruiting and onboarding 100+ junior-level employees, and strengthened administrative workflow through structured HR filing systems, while also delivering high-volume customer care support.

Experience

Work history, roles, and key accomplishments

Current

HR Induction Officer

Current

Everyday Group of Company Management

Jan 2022 - Present (4 years 7 months)

Managed onboarding and orientation for newly hired employees while maintaining induction documentation and accurate employee records.

Employee Onboarding HR Documentation HR Data Management

Current

HR & Administrative Officer

Current

Everyday Group of Company Management

Jan 2022 - Present (4 years 7 months)

Supported HR operations, including payroll preparation and employee documentation, and coordinated recruitment activities. Maintained HR records and filing systems, supported employee relations, and liaised with vendors to ensure compliance with company policies.

Recruitment Candidate Screening Employee Onboarding HR Documentation Payroll Support Employee Relations HR Policy Compliance Conflict Resolution Data Management Reporting Excel ERP Quickbooks Metropolis Retail Software

Current

Customer Care Executive

Current

Everyday Group of Company Management

Jan 2022 - Present (4 years 7 months)

Handled high-volume customer inquiries across multiple branches via phone and WhatsApp, resolving complaints and service issues. Coordinated with branch managers on refund requests and maintained customer satisfaction.

Customer Support Complaint Resolution Phone Support Customer Service Issue Resolution Customer Satisfaction

Marketer

Lapresbon

Jan 2019 - Present (7 years 7 months)

Promoted financial service products in partnership with a digital banking platform and supported marketing campaigns to increase brand awareness and customer acquisition. Reviewed and edited marketing communication materials before publication.

Product Marketing Campaign Execution Brand Awareness Customer Acquisition Marketing Communications Copy Editing

Secretary

Samtech Solutions

Jan 2017 - Present (9 years 7 months)

Maintained staff and trainee databases and updated operational records. Compiled payroll documentation for submission and provided administrative support, including managing internet connectivity.

Database Management Administrative Support

Teacher

United Kingdom School

Jan 2012 - Present (14 years 7 months)

Prepared lesson plans and delivered daily classroom instruction while monitoring student progress. Conducted assessments and maintained academic documentation and reports.

Lesson Planning Classroom Instruction Student Assessment Report Writing

Sale Representative

Everyday Supermarket

Provided customer service to support product purchases and retention. Processed customer orders, monitored product availability, and resolved customer concerns.

Customer Service Order Processing Product Availability Monitoring

Content Staff (Intern)

Buzz FM

Researched trending topics and produced content for news and media programming. Assisted with script writing, interviews, live listener engagement, and documentation of news coverage and advertisement jingles.

Content Creation Script Writing Interviewing News Documentation Advertisement Jingle Support