Marvell Gregory

• Led the sales and go-to-market strategy for a B2B SaaS platform, focusing on outbound pipeline generation and demo bookings.
• Built and managed a high-performing team of 5, setting KPIs and coaching on outreach techniques.
• Owned the full customer journey, enhancing onboarding and retention while identifying upsell opportunities.

At 247Compliance, I spearhead business development and customer service initiatives, ensuring seamless client relationships and high-quality webinar experiences. My role encompasses managing speaker outreach, executing promotional strategies, and leading a dedicated customer service team to convert leads into partnerships.

Drive business development and customer success in parallel for a compliance/GRC-focused organization, owning the client relationship from acquisition through retention. Ran a full webinar program in the Governance, Risk & Compliance space end to end, from speaker sourcing to post-event follow-up. Designed follow-up strategies that measurably improved conversion on pending registrations and prospe

Independently built GrandPay Vault, a cross-chain USDC gifting and bill-splitting product on Arc (Circle), live on testnet across six chains, using no-code/low-code tools and AI-assisted development. Designed and deployed multiple community-facing web apps (quiz platforms, identity/legacy tools, leaderboards) hosted on GitHub Pages. Produce ecosystem content and builder spotlights for the Arc/Circ

• Served as the final escalation contact for complex cases, including high-level complaints from the CEO and co-founders.
• Promoted to the CORE/Social Media (SWAT) team, managing end-to-end resolution and RCA reporting.
• Handled public social media escalations across multiple platforms, ensuring brand reputation protection.
• Mentored new joiners, enhancing team-wide resolution quality and

Served as final-line escalation contact for complex, sensitive cases, including CEO and co-founder-level complaints, resolving each to full closure. Promoted into the CORE/Social Media (SWAT) team after clearing an internal job posting; owned end-to-end resolution and RCA reporting directly to the CEO, co-founders, and HODs. Managed public social media escalations across X, Facebook, Instagram and

Progressed from email-based order support to Sr. Client Care Executive, handling high-value order complaints and refund processing in coordination with courier/freight partners. Promoted into the Escalation Team, resolving order, refund and freight escalations raised from Level-1 agents in a fast-paced e-commerce environment. Managed social media complaints across Instagram, Facebook, Twitter, Con

In my role at Wooplr, I advanced from email support to an Escalation Specialist, adeptly handling high-value order complaints and refunds. I resolved escalations from Level-1 agents in a fast-paced e-commerce environment and managed social media complaints across various platforms, directly engaging with customers to enhance their experience.

I played a pivotal role in mentoring new insurance advisors, helping them navigate the licensing process effectively.

• Coached advisors on application submission and compliance checks to ensure adherence to regulations.
• Delivered comprehensive training programs that laid the groundwork for future customer service excellence.
• Fostered a culture of continuous learning and development wit

Coached and mentored new advisors through the insurance licensing process, including application submission, compliance checks, and regulatory requirements. Delivered structured training and coaching programs that built foundational customer service and compliance skills, the basis for the escalation and customer-experience career that followed.

Pursued a Bachelor of Arts degree in English Literature (British and Commonwealth) at St Joseph's University.