Milannie Santos
@milanniesantos
Experienced customer care representative delivering exceptional support and achieving sales targets.
PhilippinesWhat I'm looking for
I am an experienced customer care representative with a strong track record of delivering outstanding service and support across international accounts, including UK, AU and US clients.
I have worked in roles spanning customer service, travel consultancy, ticketing, sales, collections and quality assurance, consistently meeting performance targets and resolving complex customer issues.
My strengths include clear verbal and written communication, sales techniques, time management, and the ability to work independently or collaboratively in fast-paced call center environments.
I bring practical QA experience in auditing and coaching, plus training in stress management, root cause analysis and effective communication, which help me improve service quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vivid Money
Jun 2025 - Present (4 months)
Handles chat and email support for Vivid Money retail customers, resolving inquiries and providing account information to ensure timely issue resolution and positive customer experience.
Travel Consultant
Galilee Business Solution Services
Mar 2022 - Nov 2024 (2 years 8 months)
Sold and organized end-to-end travel packages for Hoot Holidays, meeting sales targets while advising clients on itineraries, bookings, and travel documentation to ensure seamless trips.
Customer Service Representative
Hello Connect
Mar 2021 - Nov 2021 (8 months)
Provided voice and chat support to UK clients for weekly meal delivery services, handling orders and customer inquiries to maintain service quality and retention.
Travel Consultant
Galilee Business Solution Services
Jan 2020 - May 2020 (4 months)
Consulted clients on travel needs, researched and presented itineraries, and sold travel products including insurance while advising on visas and travel documentation.
Travel Consultant
InterGlobe Technologies
Jun 2017 - Dec 2019 (2 years 6 months)
Planned and sold travel experiences for Hoot Holidays, managed bookings and travel disruptions, and provided customer support for accommodations, tickets, and insurance.
Quality Development Specialist
Rainmaker Asia
Jul 2010 - Oct 2012 (2 years 3 months)
Audited inbound/outbound Citibank calls, provided agent feedback, and led root-cause analysis to drive quality improvements and reduce defects in financial account operations.
Customer Service / Sales Specialist
Rainmaker Asia
Jan 2006 - Oct 2012 (6 years 9 months)
Handled inbound/outbound sales and collections for Citibank and other accounts, resolving billing inquiries, securing payments, and generating leads for IT clients.
Education
Degrees, certifications, and relevant coursework
Milannie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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