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Milannie Santos

@milanniesantos

Experienced customer care representative delivering exceptional support and achieving sales targets.

Philippines
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What I'm looking for

I seek a customer-focused role where I can apply my service, sales and QA experience to improve customer satisfaction and meet performance targets.

I am an experienced customer care representative with a strong track record of delivering outstanding service and support across international accounts, including UK, AU and US clients.

I have worked in roles spanning customer service, travel consultancy, ticketing, sales, collections and quality assurance, consistently meeting performance targets and resolving complex customer issues.

My strengths include clear verbal and written communication, sales techniques, time management, and the ability to work independently or collaboratively in fast-paced call center environments.

I bring practical QA experience in auditing and coaching, plus training in stress management, root cause analysis and effective communication, which help me improve service quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

VM
Current

Customer Service Representative

Vivid Money

Jun 2025 - Present (4 months)

Handles chat and email support for Vivid Money retail customers, resolving inquiries and providing account information to ensure timely issue resolution and positive customer experience.

GS

Travel Consultant

Galilee Business Solution Services

Mar 2022 - Nov 2024 (2 years 8 months)

Sold and organized end-to-end travel packages for Hoot Holidays, meeting sales targets while advising clients on itineraries, bookings, and travel documentation to ensure seamless trips.

HC

Customer Service Representative

Hello Connect

Mar 2021 - Nov 2021 (8 months)

Provided voice and chat support to UK clients for weekly meal delivery services, handling orders and customer inquiries to maintain service quality and retention.

IT

Travel Consultant

InterGlobe Technologies

Jun 2017 - Dec 2019 (2 years 6 months)

Planned and sold travel experiences for Hoot Holidays, managed bookings and travel disruptions, and provided customer support for accommodations, tickets, and insurance.

Education

Degrees, certifications, and relevant coursework

Milannie hasn't added their education

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Tech stack

Software and tools used professionally

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Milannie Santos - Customer Service Representative - Vivid Money | Himalayas