Open to opportunities

Anagwu Kenechukwu

@anagwukenechukwu

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Operations and customer-service professional driving operational excellence and growth.

Nigeria

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What I'm looking for

I seek a role where I can drive operational excellence, lead customer-focused initiatives, grow in project management, and contribute to team and organizational development.

I am a results-driven operations and customer-service professional with over seven years of experience delivering efficient solutions, improving customer satisfaction, and supporting team success.

I have managed logistics and brand activities, overseen social media and digital marketing, and served in customer-facing roles at fintech and logistics organizations. I also support NGO programs remotely, contributing to web design and online community management.

My background includes teaching, training, and project support, and I hold certifications in social media management, TEFL, desktop publishing, and project management essentials while pursuing further professional qualifications.

I bring strong communication, problem-solving, and technology skills (Microsoft Office, WordPress, Canva, social media management) and a collaborative mindset to help organizations improve processes, customer experience, and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Volunteer (Remote)

Current

United Unity Environmental Rescue Organization

Apr 2021 - Present (4 years 7 months)

Assisted planning and execution of NGO programs aligned with UN SDGs, supported ICT tasks including website building and social media management, and managed virtual office duties.

Program Support Social Media Management Content Creation ICT

Customer Service Representative

Olive Fast Track Limited

Aug 2023 - Apr 2024 (8 months)

Handled inbound and outbound customer calls, recorded daily transactions, provided service and pricing information, and monitored riders and payments to improve service reliability.

Customer Service Transaction recording Rider Coordination Communication Problem Solving Time Management

Relief Worker

Access Bank PLC

Feb 2023 - Apr 2023 (2 months)

Supported branch operations by sorting cash, assisting with ATM card issuance and verification, and performing office errands to maintain daily workflow efficiency.

Cash Handling Office Administration Document Management Printing Attention To Detail Customer Service

Logistics Manager

Ringer Real Estate and Logistics Company

Jan 2022 - Aug 2022 (7 months)

Managed order receipt and payment confirmations, prepared monthly accounts, conducted logistics research, and improved customer satisfaction through issue resolution and marketing efforts.

Order Management Customer Relations Social Media Marketing Online Marketing

Social Media Manager Intern

Sage Systems Technology

Dec 2021 - Aug 2022 (8 months)

Created and published engaging social content, responded to audience interactions, tracked engagement metrics, and analyzed trends to increase online visibility.

Social Media Management Content Creation Social Analytics Community Engagement Trend Analysis Digital Marketing Campaign Tracking

Brand Manager

Ednuel Oil and Gas Ltd

May 2019 - Mar 2022 (2 years 10 months)

Planned and executed sales and marketing strategies, developed brand identity and creative collateral, and collaborated with communications to boost brand awareness.

Brand Strategy Marketing Creative Direction Content Development Presentation Campaign Management Copywriting

Language Teacher

Nnewichi Community Secondary School

Mar 2018 - Mar 2019 (1 year)

Planned and delivered Igbo language lessons using varied instructional methods and technology, organized extracurricular activities, and promoted cultural literacy.

Lesson planning Classroom Instruction Curriculum Development Educational Technology Cultural Education Classroom Management Communication

Student Teacher

Bishop Howells Grammar School

Mar 2016 - Feb 2017 (11 months)

Facilitated Igbo language learning using diverse instructional resources and organized activities to enhance students' cultural and language proficiency.

Teaching Cultural Instruction Student Engagement

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Master of Business Administration, Business Administration

Masters in Business Administration (in view) at Nnamdi Azikiwe University.

Nnamdi Azikiwe University

Postgraduate Diploma, Business Administration and Management

2021 - 2024

Postgraduate Diploma in Business Administration and Management completed at Nnamdi Azikiwe University from April 2021 to August 2024.

University of Lagos

Bachelor of Arts, Education and Igbo Language

2013 - 2017

Grade: Second Class Upper (CGPA 4.25)

Bachelor of Arts in Education and Igbo Language with Second Class Upper (CGPA 4.25) completed from September 2013 to December 2017.

Gloryspring Academy

First School Leaving Certificate, Primary and Secondary Education

2007 - 2013

Activities and societies: Member of choral club; Red House sports team (medalist in 400m and long jump); Chapel prefect; awarded for academic excellence

Completed primary and secondary schooling at Gloryspring Academy, Ojo, with minimum of credit in WAEC and GCE and multiple school awards.