Shayla Martin
@martins2026
Guest-focused hospitality professional delivering safe, attentive service on trains and in hotels.
United StatesWhat I'm looking for
I’m a hospitality professional who delivers safe, comfortable, high-quality guest experiences—whether I’m working onboard a train or supporting hotel service. At Amtrak, I handle boarding, seating, luggage, and passenger requests while keeping travel safe, clean, and enjoyable.
I’m proud of how consistently I maintain standards: I keep passenger cars, restrooms, and common areas clean and sanitized, and I’m trained to respond promptly to concerns and emergencies professionally. I also prepare and maintain sleeping accommodations by making beds and stocking linens, towels, and amenities, and I make onboard announcements with schedule and stop information.
My background spans leading customer-facing service roles in fast-paced environments, including Lead Barista and Lounge Attendant/Bartender/Room Service Attendant. I operate POS systems and handle cash transactions, restock inventory, and follow food safety and sanitation standards—bringing order accuracy, strong food/beverage presentation, and clear communication with kitchen and bar teams.
Experience
Work history, roles, and key accomplishments
Train Attendant
Amtrak
Apr 2026 - Present (3 months)
Delivered customer service to passengers while ensuring safe, comfortable travel. Assisted with boarding and travel needs, maintained sleeping accommodations, and handled cleanliness, announcements, and passenger safety/compliance.
Permit Processor III
City of Miami Beach
Apr 2024 - May 2026 (2 years 1 month)
Processed permit applications, verified documentation for completeness and compliance with city regulations, assisted residents, contractors, and businesses with permit inquiries, maintained accurate records and databases, collected fees, scheduled inspections, and collaborated with multiple departments to ensure timely permit processing while providing professional customer service.
Lounge Attendant/Bartender/Room
JW Marquis
Jan 2021 - May 2026 (5 years 4 months)
Provided attentive food and beverage service in the hotel lounge and in-room dining. Assisted with bar service, maintained cleanliness and sanitation, ensured order accuracy/food presentation, and coordinated with kitchen, bar, and hotel staff.
Prepared and served espresso-based beverages, coffee, tea, and specialty drinks while providing customer service. Operated POS systems, handled cash transactions, and maintained food safety and sanitation standards.
Delivered timely, accurate in-room dining service while providing friendly, professional guest interactions. Maintained service area cleanliness, followed food safety/sanitation guidelines, and coordinated with kitchen and hotel staff.
Bartender/Server
Chart House
Oct 2019 - Nov 2020 (1 year 1 month)
Provided bartender and server support in a fast-paced dining environment with a focus on guest service and timely service. Maintained clean, organized stations and collaborated with kitchen and service teams.
Server/Expeditor/Take-out Specialist
J. Alexander's Restaurants
Jun 2014 - Sep 2019 (5 years 3 months)
Delivered high-end guest service in a fast-paced dining environment while supporting service execution with precise timing. Demonstrated menu and beverage knowledge, maintained clean/organized stations, and collaborated with kitchen and service teams.
Education
Degrees, certifications, and relevant coursework
Alcohol Vendor Certification
Alcohol Vendor Certification, Alcohol Vendor
2025 - 2028
Held an Alcohol Vendor certification with validity from 2025 to 2028.
TIPS Training
TIPS Certification, Alcohol Service Training
Completed TIPS training (year listed: 2026).
Food Handler Certification
Food Handler Certification, Food Safety
2023 - 2026
Held a Food Handler certification with validity from 2023 to 2026.
First Coast High School
High School Diploma, High School
Earned a high school diploma from First Coast High School.
Bethune-Cookman University
Some college, Hospitality Management
Completed some college coursework in Hospitality Management at Bethune-Cookman University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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