Open to opportunities

Elva Benites

@elvabenites

Hospitality operations leader and aspiring data analyst, skilled in front desk and restaurant supervision, data-driven decision-making.

United States

Message

What I'm looking for

I’m looking for a role where I can lead operations and improve guest and team experiences, while growing into data-driven work. I want to use my customer-facing leadership and build analytics skills with SQL/Tableau to support better decisions.

I’m an experienced hospitality professional with a strong background in front desk operations, customer service, and multi-department coordination in fast-paced environments. I lead shifts and teams while keeping daily workflows accurate and efficient through detailed record keeping, scheduling, and administrative support.

I’m also building toward data-focused work through Google Coursera data analysis certifications, strengthening skills in data visualization, data processing, relational database concepts, and SQL. I combine my operational mindset with structured, data-driven thinking to support better decisions and consistently high standards.

Experience

Work history, roles, and key accomplishments

Current

Barista Supervior

Current

Creppeccino Cafe And Creperie

Dec 2023 - Present (2 years 7 months)

Supervises a team of baristas and oversees high-volume daily café operations, including shift coordination and accurate order processing. Handles cash management, inventory records, training/onboarding, customer issue resolution, and administrative reporting.

Team Supervision Shift Coordination Timekeeping Cash Management Inventory Management Onboarding Issue Resolution Administrative Documentation Process Improvement Customer Service

Barista

Creppeccino Cafe And Creperie

Feb 2023 - Dec 2023 (10 months)

Prepares and serves beverages in a fast-paced environment while maintaining consistency and accuracy. Handles orders and transactions, follows health and safety standards, supports opening/closing duties, and assists with peak-hour workflow.

Customer Service Order Processing Health and Safety Compliance Workflow Support Opening And Closing Duties

Shift Supervisor

Mr. Sushi

Mar 2022 - Feb 2023 (11 months)

Oversees high-volume restaurant front-of-house operations and coordinates guest flow from hosting through service. Supervises staff, manages reservations and escalations, supports scheduling/timekeeping, and handles inventory, cash reconciliation, reporting, and onboarding.

Restaurant Operations Staff Supervision Task Delegation Reservations Management Guest Flow and Waitlist Management Escalation Handling Cash Handling Cash Reconciliation Onboarding

Cashier

Bageloops

Mar 2021 - Mar 2022 (1 year)

Processes customer orders and handles transactions accurately in a high-volume environment. Provides friendly customer service, supports front-of-house workflow and cleanliness/sanitation compliance, assists back-of-house with food preparation and packaging, and performs opening/closing duties including register balancing.

Order Taking Transaction Processing Customer Service Front Of House And Kitchen Order Coordination Health and Safety Compliance Food Preparation Opening And Closing Duties Register Balancing

Front Desk and Hotel Operations

Magnolia Dallas Downtown

Jan 2020 - May 2021 (1 year 4 months)

Manages hotel front desk operations and guest services in a high-volume environment, including reservations and accurate record management. Coordinates with housekeeping, engineering, and management on room status, inspections, and maintenance requests, while handling scheduling, guest requests, and daily logs/reports.

Front Desk Operations Guest Service Reservations Management Room Status Tracking Guest Amenities and Special Requests Record Management