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GANESH MUNUSAMY

@ganeshmunusamy

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Experienced administrative professional with strong customer service skills.

United Kingdom

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What I'm looking for

I seek a role that allows me to leverage my administrative skills while fostering a collaborative and innovative work environment.

I am a dedicated administrative professional with extensive experience in general administration and customer relations. My background includes significant roles in various organizations, where I have successfully implemented cost-saving measures and improved customer satisfaction. I pride myself on my meticulous attention to detail and my ability to manage multiple tasks under pressure.

Throughout my career, I have developed strong skills in office management, data entry, and customer service. I have a proven track record of enhancing operational efficiency, negotiating contracts to reduce costs, and implementing new software solutions that streamline processes. My commitment to excellence has been recognized through various achievements, including a nomination for the Unsung Hero award in Adult Social Care.

I am passionate about applying my evolving skills in a dynamic environment where my work ethic and dedication align with the organization's goals. I thrive in collaborative settings and am eager to contribute to a team that values innovation and customer care.

Experience

Work history, roles, and key accomplishments

Commissioning Support Officer

Walsall Council

Sep 2023 - Mar 2025 (1 year 6 months)

Handled housing waiting lists and referral reports for five domiciliary courts, along with outbreak monitoring and bed-based tracker reports. Managed adult social care email correspondence daily, coordinated newsletter preparation, and organized monthly team meetings and yearly commissioning events.

Newsletter Preparation Data Management Microsoft Office Communication Stakeholder Engagement

Administration Assistant

Walsall Council

Nov 2021 - Sep 2023 (1 year 10 months)

Managed banking activities, including parking collection cash counting, updating, and reconciliation, along with daily courier inward and outward operations. Handled office material procurement and replenishment, and utilized Office 360 for document management, printing, photocopying, and scanning.

Office Management Data Entry Document Management Payment Processing

Officer - General Administration & Customer Relations

Newstar Leisure Concept Pvt Limited

Jun 2013 - Jun 2021 (8 years)

Successfully managed three branches and four operations, overseeing the entire HR and administration functions, including office setup and manpower. Implemented new CRM, payroll, and biometric software, achieving 90% cost savings on office setup and 30% staff retention.

CRM Payroll Management Project Management

Officer - General Administration & Customer Relation

MGM Group

Jan 2009 - May 2013 (4 years 4 months)

Implemented a Call Center BPO, handling inbound and outbound customer calls for hotel room reservations and achieving 98% reservation revenue. Managed data entry, PowerPoint presentations, and utilized Sage Software for HR salary processing, while also organizing events and handling bulk bookings.

Call Center Operations Customer Service Data Entry PowerPoint Presentation Microsoft Office

Senior Executive - General Administration & HRD

Celebrity Fashions Ltd.

Jun 2002 - Dec 2008 (6 years 6 months)

Accomplished mass and campus recruitment, utilizing free job portals to staff positions and achieve significant cost savings on recruitment and transport. Formulated training school layouts and schedules, contributing to overall HR and administrative efficiency across multiple plants.

Campus Recruitment Staffing Cost Saving Initiatives Canteen Operations Employee Relations