Zulekha Mahmood
@zulekhamahmood
Ambitious business apprentice candidate skilled in customer service, administration, and team collaboration.
United KingdomWhat I'm looking for
I am an 18-year-old business school graduate with Level 3 BTEC Business, strong customer-service experience, and hands-on administrative skills across payroll, reporting and operations. I bring resilience, punctuality and proven ability to learn systems quickly from roles in customer complaints, retail, childcare and admin.
I have delivered measurable outcomes such as managing sales operations, resolving customer issues for logistics and student loan services, and producing timesheets and reports for a care provider. I am motivated by targets, enjoy working in teams, and am eager to apply my communication and organisational strengths in an apprenticeship or entry-level business/administration role.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Spire Assist
Managed payroll and timesheets, produced child-specific reports, coordinated staff shifts and conducted interviews, improving administrative accuracy and on-time reporting across the service.
Customer Service Representative
Teleperformance - Student Loans Company
Advised students and parents on loan applications and entitlements, identified missing documentation and escalated cases, enhancing application completion rates during a full-time 4-month assignment.
Retail Sales Assistant
Rubyscollection
Managed online product listings, customer communications, packing and postage, and monthly sales/profit calculations across a four-year part-time retail role, improving order accuracy and customer satisfaction.
Customer Service Advisor
Ventrica - DHL
Resolved customer complaints and located missing parcels while rescheduling deliveries and coordinating with depots, improving customer satisfaction during a 5-month remote placement.
Nursery Assistant
Wellhouse Pre School
Supervised children during activities, prepared meals/snacks, read to children and assisted with daily setup and cleanup, gaining confidence and teamwork experience in a part-time childcare role.
Education
Degrees, certifications, and relevant coursework
KCKirklees College
BTEC Level 3 Diploma, Business
Grade: Pass
Completed a Level 3 BTEC Business Diploma and Level 2 BTEC Business Certificate, achieving Pass grades.
Westborough High School
GCSEs, General Secondary Education
Completed GCSE qualifications in multiple subjects including English Language, English Literature, Maths, Science, Textiles, Health and Social Care, and History.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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