Open to opportunities

Martina Napier

@martinanapier

Message

Dependable customer service professional skilled in insurance support and retail leadership.

United States

Message

What I'm looking for

I seek a customer-facing role where I can use my insurance and retail experience to resolve issues, coach teammates, and grow into leadership.

I am a dedicated customer service professional with hands-on experience in insurance call handling and retail leadership. I have repeatedly managed high-volume customer interactions, resolved concerns efficiently, and maintained accurate documentation while following compliance and company procedures.

I combine strong communication, multitasking, and team-training skills with dependable work habits and physical stamina. I have served as a keyholder responsible for store opening/closing and as an insurance customer service representative delivering empathetic, accurate support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Senture

Jan 2025 - Present (1 year 2 months)

Provide inbound insurance support, resolving coverage and account issues efficiently while maintaining accuracy and compliance under high call volumes.

Customer Support Call Center Operations Documentation Compliance Communication Conflict Resolution Multitasking

Keyholder

Books-A-Million

Jan 2023 - Jan 2025 (2 years)

Managed store opening/closing and supervised daily retail operations, improved transaction accuracy through cash handling and trained new employees to support sales and merchandising.

Cash Handling Store Operations Inventory Management Customer Service Merchandising Sales Support