Open to opportunities

Xiadani Juarez

@xiadanijuarez

Customer service professional with retail leadership, inventory auditing, and insurance support—focused on accurate, empathetic client care.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can use my accuracy, problem-solving, and coaching experience to support clients—ideally in insurance or customer service. I want a team that values service quality, clear processes, and growth.

I’m a customer service professional who’s built my career on accuracy, responsiveness, and strong relationships with people. From retail to remote insurance support, I consistently focus on solving issues quickly and keeping service quality high.

As a Key Holder at GUESS Factory, I managed a team of 5 employees and kept operations running smoothly. I trained and onboarded new staff, led regular inventory audits to reconcile discrepancies, and resolved customer complaints in a timely manner to improve overall satisfaction.

In my Customer Service Representative experience at Alorica, I processed transactions, handled high-volume calls, and supported customers with billing and order issues. I maintained a 95% accuracy rate in financial transactions, performed quality assurance evaluations, and coached teammates to strengthen service performance.

Most recently in Insurance Customer Service, I supported policy renewals and coverage questions while collaborating with underwriters to evaluate eligibility. I also guided customers through the claims process, completing data entry, documentation, and correspondence while staying current on products and regulations—backed by earlier Case Aide experience supporting client intake, assessments, and privacy-focused case notes.

Experience

Work history, roles, and key accomplishments

Insurance Customer Support

Globe Life

Jul 2023 - Jan 2024 (6 months)

Assisted with policy renewals and provided coverage information while ensuring accurate, compliant updates. Supported the claims process, collaborated with underwriters on eligibility, and completed administrative documentation and data entry.

Renewals Insurance Customer Support Claims Support Underwriting Collaboration & Compliance Data Entry Administrative Documentation

Key Holder

Guess Factory

Jul 2021 - Apr 2022 (9 months)

Managed a retail team of 5 employees, ensuring high customer service and operational efficiency. Trained and onboarded new staff, processed transactions accurately, and resolved customer complaints while maintaining inventory integrity.

Team Leadership Customer Service Onboarding Merchandising Conflict Resolution

Sales Associate

Guess Factory

Nov 2015 - Jul 2021 (5 years 8 months)

Processed sales transactions and managed cash registers efficiently while delivering exceptional customer service. Supported revenue growth through promotions and events, handled product selection assistance, and maintained a clean, organized sales floor.

Transactional Sales Cash Handling Customer Service Product Selection Assistance Sales Promotions Merchandising

Case Aide

CHSI

Oct 2018 - Oct 2019 (1 year)

Supported social workers with case management tasks, including client intake interviews and eligibility assessments. Maintained confidential case notes and reports, coordinated resources with community organizations, and helped develop action plans through team meetings.

Case Management Support Client intake Documentation And Reporting Confidentiality Action Planning Team Collaboration

Customer Service Rep

Alorica

Sep 2016 - Aug 2017 (11 months)

Managed customer accounts by processing orders and returns and resolving billing issues with 95% accuracy in financial transactions. Handled high-volume calls, performed call quality assurance, and conducted follow-up calls to improve customer satisfaction.

Order Processing Returns Processing Quality Assurance Customer Support