Martina Metilli
@martinametilli
Passionate tourism and hospitality professional with a focus on guest experience.
What I'm looking for
I am a dedicated tourism and hospitality professional with a strong passion for travel and cultural environments. My journey in this field has allowed me to explore and uncover the rich stories embedded in our cultural and natural heritage. I thrive on building relationships and connecting with people, which enhances my ability to provide exceptional service in various settings.
Currently, I work as a Modification Specialist at Emerging Travel Group, where I manage booking modifications and cancellations for B2B clients at hotels worldwide. My role involves daily communication and customer service in both English and Spanish, ensuring that clients receive the best possible experience. I have also completed several courses in event organization and tourism, which have further enriched my skill set.
With experience as a receptionist and a strong proficiency in various hospitality software, I am detail-oriented and committed to delivering outstanding guest experiences. I am excited to continue my journey in the tourism and hospitality industry, where I can leverage my skills and passion to create memorable experiences for travelers.
Experience
Work history, roles, and key accomplishments
Modification Specialist RateHawk and RoundTrip
Emerging Travel Group
Jan 2023 - Present (2 years 6 months)
Provided daily communication, customer service, and B2B advice via email, CRM, and phone calls in both English and Spanish. Managed booking modifications and cancellations for B2B clients at hotels worldwide.
Guest Experience
Oasis Collections
Jan 2022 - Present (3 years 6 months)
Handled daily B2B and B2C communication and assistance via mail, WhatsApp, and phone calls in English and Spanish. Coordinated check-in and check-out procedures and inspected properties.
Receptionist
Tahua Tandil
Jan 2021 - Present (4 years 6 months)
Provided customer service and advice, managing daily cash register collections. Responsible for the sale of products and services.
Receptionist
TRS Grand Palladium Riviera Maya
Sep 2019 - Present (5 years 10 months)
Managed guest check-in and check-out processes, providing assistance and advice to guests. Involved in the sale of tourist products and services.
Education
Degrees, certifications, and relevant coursework
Salvador University
Bachelor's degree in Tourism and Hospitality, Tourism and Hospitality
Activities and societies: Waitress at Catering Tres Especias, Receptionist at Hotelga and International Tourism Fair
Engaged in events and worked as a waitress at Catering Tres Especias. Also served as a receptionist at Hotelga and the International Tourism Fair.
Availability
Location
Authorized to work in
Job categories
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