Martina MetilliMM
Open to opportunities

Martina Metilli

@martinametilli

Passionate tourism and hospitality professional with a focus on guest experience.

Argentina
Message

What I'm looking for

I am seeking a role that allows me to enhance guest experiences and utilize my communication skills in a dynamic environment.

I am a dedicated tourism and hospitality professional with a strong passion for travel and cultural environments. My journey in this field has allowed me to explore and uncover the rich stories embedded in our cultural and natural heritage. I thrive on building relationships and connecting with people, which enhances my ability to provide exceptional service in various settings.

Currently, I work as a Modification Specialist at Emerging Travel Group, where I manage booking modifications and cancellations for B2B clients at hotels worldwide. My role involves daily communication and customer service in both English and Spanish, ensuring that clients receive the best possible experience. I have also completed several courses in event organization and tourism, which have further enriched my skill set.

With experience as a receptionist and a strong proficiency in various hospitality software, I am detail-oriented and committed to delivering outstanding guest experiences. I am excited to continue my journey in the tourism and hospitality industry, where I can leverage my skills and passion to create memorable experiences for travelers.

Experience

Work history, roles, and key accomplishments

EG
Current

Modification Specialist RateHawk and RoundTrip

Emerging Travel Group

Jan 2023 - Present (2 years 6 months)

Provided daily communication, customer service, and B2B advice via email, CRM, and phone calls in both English and Spanish. Managed booking modifications and cancellations for B2B clients at hotels worldwide.

OC

Guest Experience

Oasis Collections

Jan 2022 - Present (3 years 6 months)

Handled daily B2B and B2C communication and assistance via mail, WhatsApp, and phone calls in English and Spanish. Coordinated check-in and check-out procedures and inspected properties.

TT

Receptionist

Tahua Tandil

Jan 2021 - Present (4 years 6 months)

Provided customer service and advice, managing daily cash register collections. Responsible for the sale of products and services.

TM

Receptionist

TRS Grand Palladium Riviera Maya

Sep 2019 - Present (5 years 10 months)

Managed guest check-in and check-out processes, providing assistance and advice to guests. Involved in the sale of tourist products and services.

Education

Degrees, certifications, and relevant coursework

SU

Salvador University

Bachelor's degree in Tourism and Hospitality, Tourism and Hospitality

Activities and societies: Waitress at Catering Tres Especias, Receptionist at Hotelga and International Tourism Fair

Engaged in events and worked as a waitress at Catering Tres Especias. Also served as a receptionist at Hotelga and the International Tourism Fair.

Tech stack

Software and tools used professionally

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Martina Metilli - Modification Specialist RateHawk and RoundTrip - Emerging Travel Group | Himalayas