bryan castillo

With over 10 years of experience in sales and customer service, I excel in building lasting relationships with clients through advanced negotiation skills and effective conflict resolution. My focus is on exceeding objectives and ensuring maximum customer satisfaction, which has been a cornerstone of my professional journey.

At DirecTV, I consistently surpassed sales targets, achieving the highest performance scale through consultative selling of comprehensive services. I successfully managed customer retention, achieving high satisfaction rates validated by surveys, and resolved technical and service inquiries. My ability to leverage support interactions to identify cross-selling opportunities significantly enhanced customer lifetime value.

Previously, as a Travel Advisor at Despegar.com, I consistently met monthly sales targets for travel packages and airline tickets across Colombia, Panama, and Costa Rica. I applied advanced sales techniques and objection handling to guide clients in selecting the best itineraries, effectively closing sales. I am passionate about utilizing my skills to drive success in future roles.