Open to opportunities

Barbara User

@barbarauser1

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Dedicated professional with extensive experience in customer service roles.

Argentina

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What I'm looking for

I seek a position that leverages my customer service experience while allowing for personal and professional growth.

I am a dedicated professional with over a decade of experience in customer service and administrative roles. My journey began as a Stewardess with Emirates Airlines, where I honed my skills in providing exceptional service and managing customer needs effectively. This experience laid the foundation for my subsequent roles, including my current position as a Receptionist and Administrative Assistant at Metales del Talar SA, where I excel in multitasking and maintaining a positive environment.

In addition to my practical experience, I hold a Technical Degree in Tourism and am currently pursuing a Diploma in Digital Marketing. My educational background complements my work ethic and attention to detail, enabling me to contribute effectively to any team. I am passionate about leveraging my skills in a new role that allows for growth and the development of new competencies.

Experience

Work history, roles, and key accomplishments

Current

Receptionist - Administrative Assistant

Current

Metales del Talar SA

Jan 2014 - Present (11 years 8 months)

Managed front desk operations, including greeting visitors and handling inquiries. Provided administrative support to various departments, ensuring smooth daily operations.

Customer Service Administrative Support Office Management Data Entry Communication Scheduling Problem Solving

English Teacher

Various Senior High Schools

Jan 2013 - Dec 2014 (1 year 11 months)

Developed and delivered engaging English lessons to high school students. Assessed student progress and provided constructive feedback to facilitate learning.

Teaching Curriculum Development Classroom Management Lesson planning Public Speaking Educational Technology

Stewardess

Emirates Airlines

Jan 2008 - Dec 2011 (3 years 11 months)

Ensured passenger safety and comfort during flights, adhering to strict airline regulations. Provided exceptional in-flight customer service, addressing passenger needs and concerns.

Customer Service Safety Procedures Communication Problem Solving Teamwork Interpersonal Skills Conflict Resolution

Receptionist

MSA Argentina

Jan 2007 - Dec 2008 (1 year 11 months)

Managed reception area, including answering phones and directing calls. Assisted with various administrative tasks to support office efficiency.

Customer Service Administrative Support Office Administration Communication

Technical Support Representative

Cubecorp Argentina

Jan 2005 - Dec 2005 (11 months)

Provided technical assistance and support to users for hardware and software issues. Diagnosed and resolved technical problems efficiently to minimize downtime.

Technical Support Troubleshooting Customer Service Hardware Software Problem Solving IT Support

Technical Support Representative

Qualfone Argentina

Jan 2004 - Dec 2005 (1 year 11 months)

Assisted customers with technical inquiries and resolved product-related issues. Documented customer interactions and solutions in a timely manner.

Technical Support Customer Service Troubleshooting Call Center Operations Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Tres de Febrero

Diploma, Digital Marketing Focused on Tourism

2025 -

Currently pursuing a Diploma in Digital Marketing focused on Tourism, gaining expertise in digital strategies and their application within the tourism sector. This program enhances skills in online promotion and market analysis.

CESYT

Technical Degree, Tourism

2017 - 2020

Completed a Technical Degree in Tourism, acquiring comprehensive knowledge of the tourism industry, including hospitality management, travel operations, and cultural tourism. This degree provided a strong foundation in tourism principles and practices.