Martina Lavagnini
@martinalavagnini
Experienced tourism professional with strong analytical and customer service skills.
What I'm looking for
I am a dedicated tourism professional with extensive experience in various roles, including hosting, market analysis, and customer service. Currently, I serve as a Host & Co-Host for holiday rentals, where I excel in reception, customer care, and problem-solving. My previous role as an Executive at a tourist site involved data analysis and booking management, showcasing my ability to enhance customer experiences through effective service delivery.
Throughout my career, I have developed a strong foundation in market analysis, having worked as a Market Analyst and In-Country Analyst. My academic background in Labour Market and Economic Sciences complements my professional experience, allowing me to approach challenges with a well-rounded perspective. I am passionate about leveraging data to drive decisions and improve service offerings in the tourism sector.
Experience
Work history, roles, and key accomplishments
Lodging Facilities Host & Co-Host
Holiday Rentals “Casa Sole” and “Domus Matilde”
Jan 2024 - Present (1 year 6 months)
Managed lodging facilities as a Host & Co-Host, overseeing reception, customer care, and bookkeeping. Coordinated cleaning services and maintenance, acting as a primary problem solver for guests.
Executive of a Tourist Site
Istituto Cavanis
Sep 2022 - Present (2 years 10 months)
Accountable for booking, data analysis, and customer service for the tourist site “Mausoleo di Sant’Elena e Catacombe dei Santi Marcellino e Pietro”. Managed daily operations to ensure smooth visitor experiences.
Market Analyst
Bike Division Treeple Società Cooperativa and Wheely S.r.l.s
Oct 2019 - Present (5 years 9 months)
Consulted on quali-quantitative analysis for the cyclotourism market, collaborating closely with the Sales department. Provided insights to support strategic business decisions.
English Teacher
SMILE Project
Sep 2016 - Present (8 years 10 months)
Taught English language using the CLIL methodology, specifically integrating content related to bike mechanics. Developed engaging lessons to enhance language acquisition.
In-Country Analyst Italy
Euromonitor International
Aug 2016 - Present (8 years 11 months)
Conducted in-depth market analysis of Italian fast-moving consumer goods (FMCG) markets. Provided comprehensive reports and insights to clients.
Bike Tours Chaperon
EcoBike S.r.l. and Wheely S.r.l.
Mar 2015 - Present (10 years 4 months)
Led bike tours for diverse groups, providing commentary in Italian, English, and French. Ensured a safe and enjoyable experience for all participants.
Marketing Officer
Comunicazione Italia Società Cooperativa a R.L.
Dec 2014 - Present (10 years 7 months)
Performed sales analysis and planning for TV Channel Juwelo, managing account relationships and developing loyalty programs. Contributed to strategic marketing initiatives.
Back Office – Secretariat, Event Planning and Administration
Associazione Alessandro Liberati N.I.C.
Jun 2013 - Present (12 years 1 month)
Managed ordinary operations for 250 members, including physicians and healthcare assistants, and oversaw extraordinary event planning. Responsible for ECM AGENAS procedures.
Employee in Administration/Bookkeeping
Il Pensiero Scientifico Editore & Think2it S.r.l.
Jun 2013 - Present (12 years 1 month)
Handled attendance management and human resources tasks, including event planning. Responsible for ECM AGENAS procedures within medical publishing.
Researcher in Labour Market Studies (Grant)
CROMA (University Centre for the Study of Rome)
Feb 2013 - Present (12 years 5 months)
Conducted research on rural enterprises and the agricultural labor market in Rome and its surroundings. Contributed to socio-economic analysis projects.
Researcher in Labour Market Studies
University “Roma Tre”
Dec 2011 - Present (13 years 7 months)
Participated in the PRIN project “Capabitaly: measuring human development and capabilities in Italy,” focusing on the concept of “decent work.” Developed a measuring proposal for Italy.
Researcher in Labour Market Studies (Grant)
CREL (Regional Council for Economy and Labour of Lazio) and
Dec 2009 - Present (15 years 7 months)
Elaborated the chapter “Immigrants and entrepreneurs” for the report “Immigration and integration in Lazio region.” Contributed to socio-economic analysis.
Researcher in Labour Market Studies
University “Roma Tre” and CREL (Regional Council for Economy
Oct 2009 - Present (15 years 9 months)
Elaborated the chapter “Employment centres in Lazio” for the report “Youth in the changing labour market: the students’ point of view.” Focused on socio-economic analysis.
Trainee and Delegation Assistant in Algeria
ISIAMED (Italian Institute for Asia and the Mediterranean)
Feb 2009 - Present (16 years 5 months)
Provided secretariat support, translations, and assistance to diplomatic and commercial delegations in Algeria. Supported export management activities.
Telephonic Interviewer
ESTEL SAS / MICA Research
Aug 2008 - Present (16 years 11 months)
Conducted telephonic interviews using a computer program to assess client satisfaction with major European vehicle firms. Focused on quality data collection for market analysis.
Translator (from French to Italian)
La Mare Aux Canards
Nov 2007 - Present (17 years 8 months)
Translated and created Italian subtitles for the documentary “La Double Face de la Monnaie” from French. Ensured accurate and culturally appropriate translation.
Education
Degrees, certifications, and relevant coursework
LSE The London School of Economics and Political Science
Certificate, Marketing Analytics for Customer Insights
Grade: 96.8/100
Completed a program focused on marketing analytics, covering data visualization, regression analysis, web scraping, sentiment analysis, cluster analysis, and perceptual maps. Learned to transform data into actionable marketing decisions to address specific problems.
University of “Roma Tre”, Faculty of Economics “Federico Caffè”
Master's degree, Labour market, industrial relations and welfare systems
Grade: 110 with honours /110
Activities and societies: Thesis: Decent work in Italy: the basic-relations-fairness proposal
Obtained a Master's degree with honors, specializing in labour economics, labour legislation, and industrial relations. The curriculum also covered political economics, social security legislation, and human resources.
University of Sienna, Faculty of Economics “Richard M. Goodwin”
Degree, Economic Sciences
Grade: 98/110
Activities and societies: Thesis: Local exchange systems in Europe
Completed a degree in Economic Sciences, studying microeconomics, macroeconomics, and financial mathematics. The program also included economics of the enterprise, labour economics, statistics, and marketing.
Université de Paris X Nanterre, Faculté d’Economie
Erasmus Project, French language
Participated in the Erasmus project, focusing on French language studies. Gained proficiency in French language skills.
University of Cambridge
Certificate of Advanced English (C.A.E.), English Language
Achieved the Certificate of Advanced English (C.A.E.) from the University of Cambridge. Demonstrated advanced proficiency in the English language.
Scientific High School “Villa Sora”
High school degree, Scientific Studies
Grade: 93/100
Completed high school with a focus on Italian, Latin, and English language and literature. The curriculum also included mathematics, physics, chemistry, history, geography, philosophy, history of art, and drawing.
Ursula Frayne College
Grant, English language, theatre, ceramics
Awarded a grant from AFS - Intercultura Italia, focusing on English language, theatre, and ceramics. Enhanced skills in these areas through practical learning.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Martina?
You can contact Martina and 90k+ other talented remote workers on Himalayas.
Message MartinaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
