ML
Open to opportunities

Martina Lavagnini

@martinalavagnini

Experienced tourism professional with strong analytical and customer service skills.

Italy
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What I'm looking for

I seek a dynamic role in tourism where I can utilize my analytical skills and enhance customer experiences.

I am a dedicated tourism professional with extensive experience in various roles, including hosting, market analysis, and customer service. Currently, I serve as a Host & Co-Host for holiday rentals, where I excel in reception, customer care, and problem-solving. My previous role as an Executive at a tourist site involved data analysis and booking management, showcasing my ability to enhance customer experiences through effective service delivery.

Throughout my career, I have developed a strong foundation in market analysis, having worked as a Market Analyst and In-Country Analyst. My academic background in Labour Market and Economic Sciences complements my professional experience, allowing me to approach challenges with a well-rounded perspective. I am passionate about leveraging data to drive decisions and improve service offerings in the tourism sector.

Experience

Work history, roles, and key accomplishments

HM
Current

Lodging Facilities Host & Co-Host

Holiday Rentals “Casa Sole” and “Domus Matilde”

Jan 2024 - Present (1 year 6 months)

Managed lodging facilities as a Host & Co-Host, overseeing reception, customer care, and bookkeeping. Coordinated cleaning services and maintenance, acting as a primary problem solver for guests.

IC

Executive of a Tourist Site

Istituto Cavanis

Sep 2022 - Present (2 years 10 months)

Accountable for booking, data analysis, and customer service for the tourist site “Mausoleo di Sant’Elena e Catacombe dei Santi Marcellino e Pietro”. Managed daily operations to ensure smooth visitor experiences.

EI

In-Country Analyst Italy

Euromonitor International

Aug 2016 - Present (8 years 11 months)

Conducted in-depth market analysis of Italian fast-moving consumer goods (FMCG) markets. Provided comprehensive reports and insights to clients.

ES

Bike Tours Chaperon

EcoBike S.r.l. and Wheely S.r.l.

Mar 2015 - Present (10 years 4 months)

Led bike tours for diverse groups, providing commentary in Italian, English, and French. Ensured a safe and enjoyable experience for all participants.

AN

Back Office – Secretariat, Event Planning and Administration

Associazione Alessandro Liberati N.I.C.

Jun 2013 - Present (12 years 1 month)

Managed ordinary operations for 250 members, including physicians and healthcare assistants, and oversaw extraordinary event planning. Responsible for ECM AGENAS procedures.

IS

Employee in Administration/Bookkeeping

Il Pensiero Scientifico Editore & Think2it S.r.l.

Jun 2013 - Present (12 years 1 month)

Handled attendance management and human resources tasks, including event planning. Responsible for ECM AGENAS procedures within medical publishing.

CR

Researcher in Labour Market Studies (Grant)

CROMA (University Centre for the Study of Rome)

Feb 2013 - Present (12 years 5 months)

Conducted research on rural enterprises and the agricultural labor market in Rome and its surroundings. Contributed to socio-economic analysis projects.

UT

Researcher in Labour Market Studies

University “Roma Tre”

Dec 2011 - Present (13 years 7 months)

Participated in the PRIN project “Capabitaly: measuring human development and capabilities in Italy,” focusing on the concept of “decent work.” Developed a measuring proposal for Italy.

CA

Researcher in Labour Market Studies (Grant)

CREL (Regional Council for Economy and Labour of Lazio) and

Dec 2009 - Present (15 years 7 months)

Elaborated the chapter “Immigrants and entrepreneurs” for the report “Immigration and integration in Lazio region.” Contributed to socio-economic analysis.

UE

Researcher in Labour Market Studies

University “Roma Tre” and CREL (Regional Council for Economy

Oct 2009 - Present (15 years 9 months)

Elaborated the chapter “Employment centres in Lazio” for the report “Youth in the changing labour market: the students’ point of view.” Focused on socio-economic analysis.

ISIAMED (Italian Institute for Asia and the Mediterranean) logoIM

Trainee and Delegation Assistant in Algeria

ISIAMED (Italian Institute for Asia and the Mediterranean)

Feb 2009 - Present (16 years 5 months)

Provided secretariat support, translations, and assistance to diplomatic and commercial delegations in Algeria. Supported export management activities.

LC

Translator (from French to Italian)

La Mare Aux Canards

Nov 2007 - Present (17 years 8 months)

Translated and created Italian subtitles for the documentary “La Double Face de la Monnaie” from French. Ensured accurate and culturally appropriate translation.

Education

Degrees, certifications, and relevant coursework

LSE The London School of Economics and Political Science logoLS

LSE The London School of Economics and Political Science

Certificate, Marketing Analytics for Customer Insights

Grade: 96.8/100

Completed a program focused on marketing analytics, covering data visualization, regression analysis, web scraping, sentiment analysis, cluster analysis, and perceptual maps. Learned to transform data into actionable marketing decisions to address specific problems.

University of “Roma Tre”, Faculty of Economics “Federico Caffè” logoUC

University of “Roma Tre”, Faculty of Economics “Federico Caffè”

Master's degree, Labour market, industrial relations and welfare systems

Grade: 110 with honours /110

Activities and societies: Thesis: Decent work in Italy: the basic-relations-fairness proposal

Obtained a Master's degree with honors, specializing in labour economics, labour legislation, and industrial relations. The curriculum also covered political economics, social security legislation, and human resources.

University of Sienna, Faculty of Economics “Richard M. Goodwin” logoUG

University of Sienna, Faculty of Economics “Richard M. Goodwin”

Degree, Economic Sciences

Grade: 98/110

Activities and societies: Thesis: Local exchange systems in Europe

Completed a degree in Economic Sciences, studying microeconomics, macroeconomics, and financial mathematics. The program also included economics of the enterprise, labour economics, statistics, and marketing.

Université de Paris X Nanterre, Faculté d’Economie logoUD

Université de Paris X Nanterre, Faculté d’Economie

Erasmus Project, French language

Participated in the Erasmus project, focusing on French language studies. Gained proficiency in French language skills.

University of Cambridge logoUC

University of Cambridge

Certificate of Advanced English (C.A.E.), English Language

Achieved the Certificate of Advanced English (C.A.E.) from the University of Cambridge. Demonstrated advanced proficiency in the English language.

SS

Scientific High School “Villa Sora”

High school degree, Scientific Studies

Grade: 93/100

Completed high school with a focus on Italian, Latin, and English language and literature. The curriculum also included mathematics, physics, chemistry, history, geography, philosophy, history of art, and drawing.

Ursula Frayne College logoUC

Ursula Frayne College

Grant, English language, theatre, ceramics

Awarded a grant from AFS - Intercultura Italia, focusing on English language, theatre, and ceramics. Enhanced skills in these areas through practical learning.

Tech stack

Software and tools used professionally

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Martina Lavagnini - Lodging Facilities Host & Co-Host - Holiday Rentals “Casa Sole” and “Domus Matilde” | Himalayas