Open to opportunities

Luisa Latte

@luisalatte

Message

Experienced tourist guide with strong customer service skills.

Italy

Message

What I'm looking for

I seek a role that allows me to utilize my language skills and customer service experience in a dynamic environment.

I am a dedicated professional with extensive experience in customer service and tourism management. Currently, I work as a tourist guide and manage the "Museo del Candeliere" in Nulvi, where I ensure visitors receive exceptional service tailored to their needs. My role involves welcoming international guests and providing them with a memorable experience.

In addition to my current position, I have a diverse background in administrative roles, including data collection for Istat and various secretarial positions. My educational qualifications include a Master's in Local Development, Tourism, and Environment, which complements my practical experience in the tourism sector.

I am fluent in English and have a strong command of French and Spanish, which enhances my ability to communicate effectively with a diverse clientele. I am eager to learn new skills and expand my professional horizons through internships or training opportunities in administrative and secretarial fields.

Experience

Work history, roles, and key accomplishments

Current

Tourist Guide and Museum Manager

Current

Museo del Candeliere

Currently serving as a tourist guide and team manager for the "Museo del Candeliere" in Nulvi. Additionally, I manage several holiday homes, overseeing visitor reception, especially for international guests, and providing optimal customer service.

Tourism Team Management Customer Service Visitor Reception

Istat Surveyor

Istat Sassari

Jan 2021 - Present (4 years 6 months)

Collected and transmitted citizen data for Istat census purposes. Ensured accurate and timely submission of information to the national statistics institute.

Data Collection Census Operations Public Relations Administrative Support

Runner

Members Room, Tate Modern

Nov 2007 - Present (17 years 8 months)

Provided reception services, customer assistance, and general customer service. Supported the smooth operation of the 'Members Room' at the Tate Modern.

Customer Service Communication Problem Solving

Secretary

Agenzia di Viaggi e Servizi turistici

Dec 2006 - Present (18 years 7 months)

Performed secretarial duties including invoice registration, client contact, appointment management, and merchandise shipping. Managed travel and tourism services, including air and sea ticketing.

Invoice Management Client Communication Appointment Management

Sales Assistant

Fratelli Fresi

Jul 2006 - Present (19 years)

Operated the cash register and served as a sales assistant at a supermarket. Managed customer transactions and assisted with product inquiries.

Customer Service Inventory Management

Secretary

Sardinia's Way

Mar 2006 - Present (19 years 4 months)

Sent commercial proposals and managed client relationships for a tourism promotion agency. Contributed to business development and client retention efforts.

Client Management Proposals Business Development Communication

Intern

Comune di Nulvi

Jan 2005 - Present (20 years 6 months)

Performed data entry tasks for the 'General Affairs' office of the Municipality of Nulvi. Ensured accurate and organized record keeping.

Data Entry Administrative Support Office Management Record keeping

Call Center Operator

Prontel

Nov 2004 - Present (20 years 8 months)

Conducted client research and promoted telephone services through outbound calls. Focused on customer acquisition and service promotion.

Call Center Operations Outbound Sales Telemarketing Customer Acquisition

Librarian

Università degli Studi di Sassari

Sep 2000 - Present (24 years 10 months)

Managed the university library, overseeing its operations and resources. Ensured efficient access to library materials for students and faculty.

Academic Tutor

Cepu Grandi Scuole

Nov 2005 - Present (19 years 8 months)

Provided individual tutoring in Political Science disciplines, including political science, public law, and private law. Supported student learning and academic success.

Political Sciences Private Law

Secretary

Agenzia Immobiliare

Jan 2003 - Present (22 years 6 months)

Managed client interactions, maintained archives, and handled front-office duties for a real estate agency. Ensured efficient office operations and client satisfaction.

Client Management Real Estate Support

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Sassari

Master, Local Development, Tourism and Environment

Grade: 58/60

Completed a Master's degree in Local Development, Tourism, and Environment. The program focused on interdisciplinary studies related to sustainable development and environmental management.

Università degli Studi di Sassari

Laurea, Political Science

Grade: 100/110

Obtained a degree in Political Science with an International focus. The curriculum provided a comprehensive understanding of political systems and international relations.

Istituto Tecnico Commerciale n°2 di Sassari

Diploma, Accounting and Commercial Expert

Grade: 45/60

Earned a Diploma in Accounting and Commercial Expert. This program provided foundational knowledge in business and accounting principles.

CPD Courses for Professional Development

Diploma, Travel and Tourism

Grade: Excellent

Completed a Travel and Tourism Level 7 Diploma, which included 600 hours of professional development courses. The program focused on advanced concepts in the travel and tourism industry.

European Portfolio

Certificate, English Language

Achieved a C1 level certification in English through the "Sardinia Speaks English" program, which involved 80 hours of study. This certification demonstrates advanced proficiency in the English language.