Open to opportunities

Elena Lanzi

@elenalanzi

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Multilingual business developer with a focus on sustainable hospitality.

Italy

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What I'm looking for

I am seeking a role that allows me to combine my passion for sustainability with my business development skills, in a collaborative and innovative environment.

I am a dedicated professional with a Master's degree in Economics and Regional and Business Policies Management from Università della Valle d’Aosta. My academic journey has been complemented by hands-on experience in business development and hospitality, where I have honed my skills in market research, CRM management, and multilingual communication.

In my recent role as a Junior Business Developer at Lanzi Nastrificio, I successfully conducted market research and supported the company’s expansion strategy through effective outreach. Additionally, my involvement in a startup project focused on sustainable hospitality allowed me to sharpen my strategic thinking and teamwork abilities. I thrive in dynamic environments where I can leverage my language skills and passion for sustainability to drive impactful results.

Experience

Work history, roles, and key accomplishments

Junior Business Developer

Lanzi Nastrificio

Jan 2025 - Present (6 months)

Conducted market research to identify potential leads and supported the company's expansion strategy through multilingual outreach via email and phone. Created and managed a CRM database to track commercial proposals and client contacts throughout the process.

Market Research Lead Generation Multilingual Communication CRM Management Sales Strategy

Front Desk Receptionist

Aquarela do Leme Hostel

Sep 2024 - Present (10 months)

Managed front desk operations, guest satisfaction, invoicing, and staff coordination in international hospitality settings. Delivered personalized service in five languages and led guided tours in Italian, English, and French.

CRM Software Multilingual Communication Experience Management Guest Service

Receptionist

Duca d'Aosta and Omama 4-Star Hotels

Oct 2022 - Present (2 years 9 months)

CRM Software Multilingual Communication Experience Management Guest Service

Startup Project Lead

Fondazione CRT

May 2021 - Present (4 years 2 months)

Co-led a startup project focused on a sustainable hostel concept inspired by circular economy principles, after completing a 100-hour entrepreneurship and innovation program. This experience sharpened abilities in strategic teamwork, effective communication with stakeholders, and navigating early-stage business development challenges.

Sales Team Leadership Project Planning Business Development

Port Wine Educator and Guide

Symington Family Estates

Feb 2020 - Present (5 years 5 months)

CRM Software Multilingual Communication Experience Management Guided Tours

Customer Service Representative

Sitel

Apr 2019 - Present (6 years 3 months)

Completed three customer experience trainings for the Airbnb project, leading to promotion from Associate to Italian 1st and 2nd Line Advisor. Mediated between hosts and guests to resolve urgent reservation issues, strengthening problem-solving skills and effectiveness under pressure.

Active Listening Problem Solving Médiation

Receptionist and Property Manager

Mimhostel & Mimapartments

May 2018 - Present (7 years 2 months)

CRM Software Multilingual Communication Experience Management Property Management

Education

Degrees, certifications, and relevant coursework

Università della Valle d’Aosta

Master's degree, Economics and Regional and Business Policies Management Curriculum

Grade: 107/110

Completed a Master's degree in Economics and Regional and Business Policies Management Curriculum. The dissertation focused on exploring the circularity potential of the Hostel Sector, applying a Circular Economy approach to a Hospitality Niche.

Università della Valle d’Aosta; Université Savoie Mont-Blanc

Bachelor Degree, Communication and Languages for Business and Tourism; Languages Applied to International Trade

Completed a double Bachelor's Degree Program in Italian-French. The first and third years focused on Communication and Languages for Business and Tourism at Università della Valle d’Aosta, while the second year concentrated on Languages Applied to International Trade at Université Savoie Mont-Blanc.