Martha Kagimba
@marthakagimba
Call Centre Agent at Service Cops Ltd. (c/o Centenary Bank), scheduling client account reviews and consultations.
UgandaWhat I'm looking for
At Service Cops Ltd. (c/o Centenary Bank), I make outbound and inbound calls to existing bank clients to schedule account reviews, consultations, and follow-up meetings. I use bank-approved scripts, handle routine questions and objections, and book appointments for relationship managers and advisors.
I document call outcomes and follow-up needs in client-tracking systems, maintain call logs and scheduling calendars, and review call recordings to apply feedback and meet service-quality and compliance standards.
Previously, I managed office administration at Cemelia Initiatives Africa, including programme records, correspondence, and scheduling. I also supported procurement and financial records at BTIC Construction Ltd and the Office of the Auditor General, Uganda, and managed front-desk operations at Kline Agri World.
Experience
Work history, roles, and key accomplishments
Call Centre Agent (Tele-Consultant)
Service Cops Ltd.
Jan 2025 - Present (1 year 9 months)
Conducts outbound and inbound calls to bank clients to schedule account reviews and follow-up meetings. Handles client questions and objections, maintains scheduling calendars, and documents call outcomes in tracking systems.
Receptionist
Kline Agri World
Jul 2024 - Dec 2024 (5 months)
Served as first point of contact for visitors and clients, managing front-desk operations including call handling and appointment scheduling. Maintained records and provided administrative support across departments.
Administrative Officer
Cemelia Initiatives Africa
Jul 2023 - Jun 2024 (11 months)
Managed day-to-day office administration including correspondence, filing systems, and programme records. Coordinated scheduling of meetings and field visits, and liaised with stakeholders to support programme requirements.
Administrative Assistant
BTIC Construction Ltd
Sep 2022 - Dec 2022 (3 months)
Provided administrative support to procurement and operations teams, including filing, data entry, and correspondence. Maintained supplier and contract records and coordinated communication between offices.
Intern – Administrative & Financial Records Support
Office of the Auditor General, Uganda
Jan 2022 - Mar 2022 (2 months)
Assisted in preparation and review of government financial records, ensuring compliance with procurement procedures. Compiled confidential files and liaised with government departments to collect and verify financial data.
Education
Degrees, certifications, and relevant coursework
Makerere University
Bachelor of Commerce, Commerce
2018 - 2022
Bachelor of Commerce degree from Makerere University, Kampala, completed in 2022.
Standard High School Zzana
Uganda Advanced Certificate of Education, General Education
2016 - 2017
Uganda Advanced Certificate of Education (UACE) from Standard High School Zzana, completed in 2017.
Immaculate Heart Girls' School
Uganda Certificate of Education, General Education
2012 - 2015
Uganda Certificate of Education (UCE) from Immaculate Heart Girls' School, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
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