Open to opportunities

Easter Ampumuza

@easterampumuza

Message

I am an experienced administrator and customer service officer driving efficiency and customer retention.

Uganda

Message

What I'm looking for

I seek an administrative or customer-service role in a mission-driven organization that values process improvement, compliance, capacity building, and offers opportunities to lead HR, procurement, and project-support initiatives.

I am a highly motivated administrator and customer service officer with over eight years' experience optimizing operations for World Bank-funded projects and private sector organizations. I deliver measurable results — a 15% improvement in process efficiency and a 20% increase in customer retention through CRM and streamlined administrative systems.

I specialize in project administration, CRM, budget management, procurement and HR processes, and I am proficient with Microsoft Office, Google Workspace, SAP, Navision, QuickBooks, Star Financials and Integra. I thrive in fast-paced environments, build strong stakeholder partnerships, ensure compliance, and am eager to apply my skills to support organizational growth and capacity building.