Open to opportunities

Easter Ampumuza

@easterampumuza

Message

I am an experienced administrator and customer service officer driving efficiency and customer retention.

Uganda

Message

What I'm looking for

I seek an administrative or customer-service role in a mission-driven organization that values process improvement, compliance, capacity building, and offers opportunities to lead HR, procurement, and project-support initiatives.

I am a highly motivated administrator and customer service officer with over eight years' experience optimizing operations for World Bank-funded projects and private sector organizations. I deliver measurable results — a 15% improvement in process efficiency and a 20% increase in customer retention through CRM and streamlined administrative systems.

I specialize in project administration, CRM, budget management, procurement and HR processes, and I am proficient with Microsoft Office, Google Workspace, SAP, Navision, QuickBooks, Star Financials and Integra. I thrive in fast-paced environments, build strong stakeholder partnerships, ensure compliance, and am eager to apply my skills to support organizational growth and capacity building.

Experience

Work history, roles, and key accomplishments

Intern (Human Resource Department)

Ministry of Defence

Jun 2016 - Aug 2017 (1 year 2 months)

Served as HR intern supporting recruitment, staff record-keeping, identity card issuance and coordination of staff training logistics, improving administrative efficiency and reporting accuracy.

Human Resources Recruitment Records Management Onboarding MS Office Compliance