Open to opportunities

Tereza Angiro Angoloit

@terezaangiroangoloit

Message

Reliable remote administrative professional with 5+ years supporting teams across time zones.

Uganda

Message

What I'm looking for

I seek a remote role in a collaborative, flexible organization where I can provide executive support, improve operations, and grow in virtual team coordination.

I am a reliable, detail-oriented administrative professional with over five years of remote experience supporting teams across time zones. I excel at calendar management, virtual meeting coordination, and clear digital communication using tools like Slack, Zoom, and Trello.

At Traction Capital Group I manage executive calendars, coordinate meetings, transcribe notes, maintain digital filing systems, prepare monthly budgets and reports, and handled onboarding—contributing to a 30% increase in client base and responding to 50+ client emails daily.

Previously I delivered high customer-satisfaction as a remote Customer Service Representative at Fenix International, maintaining satisfaction scores above 95% and providing email, live chat and phone support. I also have administrative experience arranging travel, procurement processes, and office facilities management.

I am tech-savvy, organized, and comfortable working independently with a fully equipped home office. I seek a remote role where I can apply my organizational, communication, and customer-support strengths to help distributed teams succeed.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative Associate

Current

Traction Capital Group

Jun 2020 - Present (6 years)

Manage executive calendars and coordinate cross-timezone meetings, improved client onboarding and retention leading to a 30% increase in client loyalty, and maintained responsive client communication with 24-hour turnaround for 50+ emails daily.

Calendar Management Zoom Google Drive Client Onboarding Email Support Trello Reporting

Administrative Assistant

Inspire Youth for Development

Mar 2019 - May 2020 (1 year 2 months)

Coordinated staff travel and logistics, managed procurement requisitions and LPOs, and maintained employee and vendor databases while preparing monthly budgets and reports to support office operations.

Travel Coordination Procurement Budgeting Database Management Office Administration Reception Facility Management Reporting

Customer Service Representative

Fenix International

Jan 2016 - Aug 2019 (3 years 7 months)

Provided email, live chat and phone support, maintained customer satisfaction scores above 95% over 12 months, handled returns and billing inquiries, and captured high-quality customer data for process improvements.

Customer Support Live Chat Email Support Zendesk Complaint Resolution Zoom

Banking Intern

Stanbic Bank

May 2013 - Aug 2013 (3 months)

Assisted customers with account queries, fraud and card replacement processes, and helped explain account charges while supporting routine account maintenance tasks.

Customer Service Cash Handling Documentation Client Communication