Martha Akshaya
@marthaakshaya
I resolve customer technical issues across applications, connectivity, accounts, billing, and hardware while meeting SLA requirements.
IndiaWhat I'm looking for
At Infosys, I provide end-to-end technical support for international customers, resolving application, connectivity, account, billing, and hardware issues across 24/7 rotational shifts. I use Dynamics 365 and SAP to investigate records, identify root causes, and maintain accurate case documentation.
I've also built responsive websites and machine learning projects, including phishing URL and XSS detection solutions. My work spans Python, JavaScript, networking troubleshooting, IoT monitoring systems, and clear customer communication.
Experience
Work history, roles, and key accomplishments
Provide end-to-end technical support for international customers across 24/7 rotational shifts, managing concurrent application, connectivity, account, billing, and hardware issues while meeting SLA and quality requirements. Analyse customer, account, and transaction records using Dynamics 365 and SAP to identify inconsistencies and resolve issues.
Web Development Intern
Octa Net
Aug 2024 - Oct 2024 (2 months)
Developed 10+ responsive websites using HTML, CSS, and JavaScript while validating functionality across desktop and mobile environments. Optimized front-end code and page assets to reduce load times by 50%, contributing to 95% positive user feedback on navigation and responsiveness.
Education
Degrees, certifications, and relevant coursework
Malla Reddy Engineering College & Management Sciences
Bachelor of Technology, Internet of Things
2021 - 2025
Pursued a Bachelor of Technology in Internet of Things, gaining skills in IoT systems, embedded programming, and sensor integration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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