Saisree Kommera

At Infosys Limited, I provide technical and product support for enterprise customers in a fast-paced, client-facing environment.

I troubleshoot Windows operating systems, network connectivity, Microsoft Office applications, and security-related issues. I support users through phone, email, and chat while maintaining customer satisfaction.

I analyze issues to identify root causes, deliver timely resolutions, and escalate concerns when needed. I manage incidents and service requests in ServiceNow and maintain detailed documentation.

I work with virtual, cross-functional global teams and communicate clearly with technical and non-technical stakeholders. I also contribute ideas that improve support processes and the customer experience.