Rajnish Kumar

I am a Technical Support Specialist with 5+ years of experience providing remote customer support for software platforms, connected systems, and digital services. I specialize in troubleshooting device setup, connectivity, firmware behavior, and application integrations while communicating clearly with non-technical users.

In my current role I resolve 60+ weekly customer cases through email and ticketing systems, collect logs and system data for diagnosis, and escalate complex issues with structured replication steps. I improved average resolution time by standardizing diagnostic workflows and maintain accurate CRM records to ensure follow-through.

I have experience across ticketing platforms like Zendesk and Freshdesk, Excel and Google Sheets for tracking, and tools such as Slack and Jira for cross-team collaboration. I create and maintain troubleshooting guides, SOPs, and reusable response templates to reduce repeat tickets and streamline support.

I hold a B.Tech. in Computer Science Engineering and have a history of coordinating technical events and demonstrating leadership in operations and client-facing roles. I am authorized for remote contract employment and offer flexible time zone availability.