Marta Fabietti
@martafabietti1
I’m a customer service and airline operations specialist, blending passenger care with GDS and compliance expertise.
What I'm looking for
I’m a Customer Service & Airline Operations Specialist with 15+ years of international aviation experience, supporting passengers and coordinating airport operations in fast-paced environments. I’m known for clear, empathetic communication and for maintaining compliance through travel documentation verification, immigration requirements checks, and fraud awareness.
In my airport roles, I handled passenger services end-to-end—check-in, boarding, ticketing, reservations, rebooking, and disruption management—using Sabre and Amadeus alongside airline-specific departure control systems (DCS). I also coordinated daily operational shifts as an airline representative, overseeing turnaround processes and resolving operational issues with crews, maintenance, and airport stakeholders.
Experience
Work history, roles, and key accomplishments
Self-Taught Baker & Pastry Chef
Entrepreneur
Jan 2022 - Present (4 years 8 months)
Founded and managed an artisan Italian pastry and gastronomy business, overseeing customer relations, product development, operations, and brand promotion. Conducted historical culinary research to promote authentic Italian food heritage.
Freelance English-Italian Translator
Freelance
Jan 2021 - Present (5 years 8 months)
Delivered English-to-Italian translations for legal and commercial materials, collaborating on AI language projects. Supported translation validation, data annotation, and transcription for LLM training.
Airport Customer Service Agent
Aviapartner Handling S.p.A.
May 2007 - Oct 2022 (15 years 5 months)
Assisted international passengers with check-in, boarding, and travel documentation verification, ensuring compliance with airline and immigration requirements. Managed flight disruptions and used Sabre, Amadeus, and departure control systems (DCS) to coordinate passenger support.
Beauty Consultant
FantastiKa Srl
Sep 2013 - Apr 2014 (7 months)
Provided customer consulting and product demonstrations, supporting sales and client relationship management as a freelance beauty consultant.
Front of House Receptionist
Renault Filiale di Roma S.p.A.
Jan 2009 - Oct 2009 (9 months)
Worked as a front-of-house receptionist at Renault Filiale di Roma S.p.A. handling reception duties in a professional customer-facing environment.
Call Centre Operator
Atesia S.p.A.
Jul 2005 - May 2007 (1 year 10 months)
Managed inbound and outbound calls for Telecom Italia and TIM, resolving customer requests efficiently. Provided customer support in a fast-paced call center environment.
Virtual Office Manager
Assistentivirtuali.org
Jan 2020 - Present (6 years 8 months)
Served as a virtual office manager at Assistentivirtuali.org. Responsibilities were not specified in the source.
Airport Ticket Agent
Consulta S.p.A.
Managed ticket issuance, reservations, rebooking, and fare-related transactions, including itinerary changes, cancellations, and overbooking cases. Handled HOTAC arrangements and travel documentation verification while supporting compliance requirements.
Duty Station Coordinator
Aviation Services S.p.A.
Coordinated daily airport operations and supervised frontline staff during assigned shifts. Served as airline operational liaison, overseeing turnaround activities and coordinating with flight crews, maintenance engineers, and airport authorities.
Airport Customer Service Agent
Flight Care Italia S.p.A.
Provided passenger assistance and ground operations support, including check-in, boarding, and handling operational disruptions. Supported airlines including Ryanair, easyJet, and Wizz Air while maintaining high customer service standards.
Education
Degrees, certifications, and relevant coursework
Oxford Centre Group
Food & Wine Translation Course, Translation (Food & Wine)
2023 -
Completed food & wine translation training.
Lionspeech Translation Agency
Translate for Life (Program), Translation (CAT tools & project work)
2022 -
Activities and societies: CAT tools, terminology research, project management, invoicing and marketing.
Completed a translation program focused on CAT tools and practical project work.
Oxford Centre Group
Cosmetics Translation Course, Translation (Cosmetics)
2022 -
Completed cosmetics-focused translation training.
Talentform S.p.A.
Professional Development Training, Tour Operations & Travel Agent Training
2022 -
Activities and societies: Topics included GDS systems, travel documentation and visa requirements, transport (domestic & international), tourism sales and customer service, and airline booking procedures.
Completed professional development training for a Tour Operator & Travel Agent role, including airline reservations and ticketing.
SSIT – Scuola Superiore per Interpreti e Traduttori
Certificate of Professional Qualification (ENG–ITA), Legal & Commercial Translation
2021 -
Completed a Certificate of Professional Qualification in Legal and Commercial Translation (ENG–ITA) through SSIT.
SSIT – Scuola Superiore per Interpreti e Traduttori
Diploma in Translation (ENG–ITA), Translation (ENG–ITA)
2020 -
Earned a Diploma in Translation (ENG–ITA) from SSIT.
assistentivirtuali.org
Virtual Office Manager, Virtual Office Management
2020 -
Completed training as a Virtual Office Manager through assistentivirtuali.org.
Liceo Scientifico Ascanio Landi
High School Diploma, Secondary Education (Scientific Studies)
2003 -
Completed high school with Scientific Studies.
Availability
Location
Authorized to work in
Job categories
Skills
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