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Marta FabiettiMF
Open to opportunities

Marta Fabietti

@martafabietti1

I’m a customer service and airline operations specialist, blending passenger care with GDS and compliance expertise.

South Africa
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What I'm looking for

I’m looking for roles where I can combine exceptional passenger support with airline operations, compliance, and fast problem-solving—open to worldwide remote opportunities or relocation, and also interested in translation/AI validation work.

I’m a Customer Service & Airline Operations Specialist with 15+ years of international aviation experience, supporting passengers and coordinating airport operations in fast-paced environments. I’m known for clear, empathetic communication and for maintaining compliance through travel documentation verification, immigration requirements checks, and fraud awareness.

In my airport roles, I handled passenger services end-to-end—check-in, boarding, ticketing, reservations, rebooking, and disruption management—using Sabre and Amadeus alongside airline-specific departure control systems (DCS). I also coordinated daily operational shifts as an airline representative, overseeing turnaround processes and resolving operational issues with crews, maintenance, and airport stakeholders.

Experience

Work history, roles, and key accomplishments

AS

Airport Customer Service Agent

Aviapartner Handling S.p.A.

May 2007 - Oct 2022 (15 years 5 months)

Assisted international passengers with check-in, boarding, and travel documentation verification, ensuring compliance with airline and immigration requirements. Managed flight disruptions and used Sabre, Amadeus, and departure control systems (DCS) to coordinate passenger support.

RS

Front of House Receptionist

Renault Filiale di Roma S.p.A.

Jan 2009 - Oct 2009 (9 months)

Worked as a front-of-house receptionist at Renault Filiale di Roma S.p.A. handling reception duties in a professional customer-facing environment.

Assistentivirtuali.org logoAS

Virtual Office Manager

Assistentivirtuali.org

Jan 2020 - Present (6 years 8 months)

Served as a virtual office manager at Assistentivirtuali.org. Responsibilities were not specified in the source.

Education

Degrees, certifications, and relevant coursework

OG

Oxford Centre Group

Food & Wine Translation Course, Translation (Food & Wine)

2023 -

Completed food & wine translation training.

LA

Lionspeech Translation Agency

Translate for Life (Program), Translation (CAT tools & project work)

2022 -

Activities and societies: CAT tools, terminology research, project management, invoicing and marketing.

Completed a translation program focused on CAT tools and practical project work.

OG

Oxford Centre Group

Cosmetics Translation Course, Translation (Cosmetics)

2022 -

Completed cosmetics-focused translation training.

TS

Talentform S.p.A.

Professional Development Training, Tour Operations & Travel Agent Training

2022 -

Activities and societies: Topics included GDS systems, travel documentation and visa requirements, transport (domestic & international), tourism sales and customer service, and airline booking procedures.

Completed professional development training for a Tour Operator & Travel Agent role, including airline reservations and ticketing.

ST

SSIT – Scuola Superiore per Interpreti e Traduttori

Certificate of Professional Qualification (ENG–ITA), Legal & Commercial Translation

2021 -

Completed a Certificate of Professional Qualification in Legal and Commercial Translation (ENG–ITA) through SSIT.

ST

SSIT – Scuola Superiore per Interpreti e Traduttori

Diploma in Translation (ENG–ITA), Translation (ENG–ITA)

2020 -

Earned a Diploma in Translation (ENG–ITA) from SSIT.

assistentivirtuali.org logoAS

assistentivirtuali.org

Virtual Office Manager, Virtual Office Management

2020 -

Completed training as a Virtual Office Manager through assistentivirtuali.org.

LL

Liceo Scientifico Ascanio Landi

High School Diploma, Secondary Education (Scientific Studies)

2003 -

Completed high school with Scientific Studies.

Tech stack

Software and tools used professionally

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