Marta Fabietti

Provided freelance translation services for CrowdGen by Appen, specializing in legal, commercial, food & wine, cosmetics, and travel & tourism content. Utilized CAT Tools software, including SDL Trados Studio Professional and Omega T, to ensure high-quality and efficient translations.

Managed check-in procedures, verified travel documents, and handled flight boarding and pre-flight editing duties. Utilized GDS Systems such as Sabre and Amadeus to ensure smooth operations and provided consistent, positive customer service.

Handled ticket sales and payments, managed reservation amendments, and assisted customers during flight disruptions including cancellations, delays, and overbooking. Successfully addressed and resolved customer requests, questions, and complaints.

Supervised airport staff and coordinated day-to-day operations, including preparing shift basis reports for the Airport Duty Manager. Responsible for driving and maintaining high customer service standards.

Conducted sales and provided consultations for biocosmetic products. Engaged with customers to understand their needs and recommend suitable products.

Managed high-volume phone calls, booked appointments, sorted mail, and welcomed and managed clients. Maintained a clean and tidy receiving area and provided support to administration staff.

Performed check-in, verified travel documents, and managed flight boarding and pre-flight editing duties. Utilized GDS Systems (Sabre, Amadeus) and ensured consistent, positive customer service.

Operated as an Inbound/Outbound Call Centre Operator for Telecom Italia S.p.A. and TIM - Telecom Italia Mobile. Handled customer inquiries and provided support.

Completed a specialized training course focused on food and wine translation from English to Italian. Topics included cookbooks, recipes, gastronomy, ingredients, and wine and beer production.

Undertook a comprehensive training course for tour operators and travel agents, including English language proficiency. The curriculum covered marketing, communication, sales, accommodation, travel documents, bookings, and GDS systems.

Completed a specialized training course in cosmetics translation from English to Italian. Key topics included the basics of cosmetics, make-up, beauty, marketing, communication, and industry-specific terminology.

Participated in the 'Translate for life' training course, focusing on essential skills for professional translators. The course covered terminology searches, CAT Tools, marketing strategies, invoicing, and accounting practices.

Obtained a professional qualification in legal and commercial translation, specializing in English to Italian. This certification demonstrates expertise in translating complex legal and business documents.

Earned a Diploma in Translation, with a focus on English to Italian translation. This program provided comprehensive training in translation theory and practice.

Completed a Virtual Office Manager training course, covering essential skills for remote administrative support. Topics included USP creation, WordPress, SEO, Social Media Marketing, and Project Management.

Achieved a Certificate of Graduation in English Language, demonstrating CEFR Level C2 proficiency. This certification signifies a high level of fluency and comprehension in English.

Obtained a high school leaving qualification with a focus on scientific studies. The curriculum provided a strong foundation in various scientific disciplines.