Marta Bonifácio
@martabonifcio
Motivated customer service specialist skilled in customer inquiries, insurance administration, and Office tools.
PortugalWhat I'm looking for
I’m a customer service specialist with experience across email-based support and insurance operations, including “Responding to customer inquiries via email,” “Updating bank account details,” “Modifying contract information,” and “Cancel insurance policies.” After working in Lisbon for multiple employers, I’ve built a reliable workflow around accuracy, follow-through, and respectful communication.
I also bring call-center experience, “Handling emergency calls” and “Forwarding calls to the technical staff,” along with strong collaboration habits from roles like “Teamwork & collaboration.” I’m “motivated, detail-oriented,” a “fast learner,” confident in “Microsoft Office (Word, Excel, PowerPoint),” and I use my language strengths—English (B2), German (C1), and Portuguese (Native)—to support customers effectively.
Experience
Work history, roles, and key accomplishments
Respond to customer inquiries via email and support account/contract updates, including modifying contract information and updating bank account details. Maintain accuracy while handling requests with a detail-oriented, customer-focused approach.
Administer insurance operations including canceling insurance policies and handling related customer communications. Perform email archiving and support accurate record-keeping for operational continuity.
Handle emergency calls and forward them to technical staff when required, ensuring timely escalation. Collaborate with team members and apply adaptability under time-sensitive conditions.
Support back-office operations, including customer data maintenance and administrative processing. Use Microsoft Office tools to manage documentation and handle work with attention to detail.
Education
Degrees, certifications, and relevant coursework
Wardiere University
Bachelor of Arts, Sales and Commerce
2011 - 2015
Earned a BA in Sales and Commerce from Wardiere University (2011–2015).
Availability
Location
PortugalAuthorized to work in
Job categories
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