Marquitta Jordan
@marquittajordan
Dedicated technology professional specializing in information security and compliance.
What I'm looking for
With a decade of experience in fast-paced digital healthcare environments, I am a dedicated technology professional committed to ensuring information security and strict compliance. My expertise lies in leveraging technology to safeguard sensitive information and prevent security breaches. I have a proven track record of implementing robust security authentication methods and access restrictions, which have significantly enhanced data protection measures in my previous roles.
In my current position as a Customer Analyst at Annuity Health, I provide tailored solutions to enhance customer satisfaction and optimize daily operations. My collaboration with cross-functional teams has resulted in the resolution of numerous trending issues, while my focus on data protection has reduced the company's vulnerability to potential breaches. Previously, as a Performance Improvement Strategist at the University of Chicago, I successfully established performance goals and metrics that led to a 35% increase in the company's success rate, demonstrating my ability to drive results through strategic initiatives.
My background as a Healthcare Compliance Specialist at ATI Physical Therapy further solidified my commitment to compliance and quality assurance. I achieved a 90% increase in auditing compliance and played a crucial role in training team members, contributing to the overall knowledge expansion within the organization. I am passionate about continuous improvement and dedicated to exceeding customer expectations.
Experience
Work history, roles, and key accomplishments
Customer Analyst
Annuity Health
Jan 2022 - Present (3 years 7 months)
Provided tailored solutions to individualized issues and enhanced customer satisfaction by implementing innovative ideas that improved the company's survey rate. Strengthened data protection measures by utilizing advanced systems, software, and applications to safeguard sensitive information, thereby reducing the company's vulnerability to potential breaches.
Performance Improvement Strategist
University of Chicago
Jan 2019 - Present (6 years 7 months)
Collaborated with leadership to establish performance goals, objectives, and metrics using an agile methodology, resulting in a 35% increase in the company's success rate. Enhanced accuracy on client accounts and statements by 85% through the development of a regulatory compliance system. Implemented robust security configurations within the claims adjudication platform to minimize unauthorized ac
Healthcare Compliance Specialist
ATI PhysicalTherapy
Jan 2016 - Present (9 years 7 months)
Achieved a 90% increase in auditing compliance and effectively reduced insurance fraud through the meticulous monitoring and review of medical records, letters, and appeals. Ensured strict adherence to data privacy practices and regulatory privacy laws, such as HIPAA, thereby minimizing the risk of exposing sensitive patient data and potential financial liabilities for the company. Provided monthl
Education
Degrees, certifications, and relevant coursework
Baxter Clewis
Certification, Cyber Security Assurance Specialist
Completed the Cyber Security Assurance Specialist Certification program, focusing on key aspects of cybersecurity and assurance. This certification enhanced my knowledge and skills in safeguarding digital assets and ensuring compliance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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