Malcolm Toe

Supported security and compliance initiatives aligned with corporate IT policy, contributing to successful audit outcomes. Partnered with HSE, Quality, and Automation teams to ensure compliance with IT and manufacturing regulatory requirements, participating in IT and security projects focused on data access, system integration, and risk mitigation.

Collaborated with cross-functional teams to implement system patching and MES/SAP maintenance, successfully minimizing service outages. Streamlined IT support workflows, resulting in a reduction of average ticket resolution time and improved ITSM workflows while maintaining system uptime and reducing compliance risks.

Maintained compliance with GMP standards through documentation and audit-support processes, ensuring knowledge sharing. Optimized support ticket handling processes, leading to a significant reduction in average resolution time and contributing to remediation tracking for internal audits.

Enforced safety protocols and regulatory compliance, ensuring adherence to FAA, TSA, and OSHA standards. Coordinated with cross-functional teams, including pilots and operations control, to efficiently resolve operational issues and enhance team effectiveness through training and performance evaluations.

Completed a specialized program focusing on cybersecurity principles and practices. Gained expertise in enforcing security policies, managing incident response, and ensuring adherence to regulatory standards.

Pursued a Bachelor of Arts degree, gaining a broad foundation in various academic disciplines. Developed critical thinking and analytical skills applicable to diverse professional environments.

Completed high school education, earning a High School Diploma. Developed foundational academic skills across various subjects.