Open to opportunities

Krystal Brown

@krystalbrown

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Revenue cycle and third party insurance professional

United States

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What I'm looking for

Seeking a role that leverages my diverse skills to drive company growth and employee development, with a focus on compliance, quality assurance, and leadership.

As a seasoned professional in compliance, quality assurance, and leadership, I leverage my expertise to drive process improvement, adult education, and strategic management. With a certification in corporate training, I aim to contribute to the growth of both the company and its employees.

Throughout my career, I have demonstrated a strong ability to develop and implement effective training programs, manage enterprise-wide tracking, and provide quality assurance feedback. My passion for adult learning principles has enabled me to enhance employee performance and achieve significant retention rates.

I am a results-driven leader with a proven track record of success in quality assurance, process excellence, and team leadership. I am committed to continuing my growth and contributing my diverse skills to drive expansion and excellence in my next role.

Experience

Work history, roles, and key accomplishments

Current

National Education & Quality Assurance Director

Current

Steward Health Care

Jan 2022 - Present (3 years 4 months)

Coordinated with CBO, Patient Access and Corporate leadership to develop training modules, evaluated instructional effectiveness of Trainers and training programs, and assessed the effectiveness of established learning programs.

Corporate Training Quality Assurance Team Leadership Content Creation Revenue Cycle Management Project Management Vendor Management

Education & Quality Assurance Manager

Steward Health Care

Jan 2018 - Jan 2022 (4 years)

Assembled a team of Quality Assurance Analysts and Trainers, developed QA policies and procedures, and led quarterly QA reviews with Executive Leadership.

Quality Assurance Team Management Policy Development Compliance Training Development

Service Delivery Trainer

nThrive

Jan 2017 - Jan 2018 (1 year)

Facilitated monthly new hire orientation sessions, developed and designed training content, and led quarterly remedial training sessions.

Training Employee Retention

AR Quality Assurance Lead, Process Excellence

Conifer Health Solutions

Jan 2015 - Jan 2017 (2 years)

Led a team of Quality Assurance Specialists, developed and implemented initiatives to increase customer service measurements, and worked with analytics team to develop analytical reporting infrastructure.

Quality Assurance Team Leadership Customer Service Analytics

AR Quality Assurance Specialist, Process Excellence

Conifer Health Solutions

Jan 2013 - Jan 2015 (2 years)

Ensured standardization and compliance of account handling, contributed to maintaining regulatory compliance, and designed new hire documentation for onboarding Quality Assurance Specialists.

Quality Assurance Compliance Regulatory Compliance Documentation Onboarding