Cory Shockley

Analyzed payment claims data using SQL and Excel to identify discrepancies and improve payment processing accuracy across provider accounts. Conducted structured compliance audits, maintained audit logs and database entries for data integrity, and produced leadership-ready compliance reports to support corrective action planning.

Built and maintained a KPI and customer satisfaction monitoring system in Excel and Power BI to surface operational trends and guide targeted process improvements. Analyzed multi-variable support datasets, delivered weekly quality reporting to leadership, and trained teams on updated quality processes and scalable workflows.

Maintained strict confidentiality of sensitive operational and customer data in line with internal privacy policies and compliance standards. Coordinated workflow launches for new service rollouts by documenting processes to ensure quality and consistency while expanding product expertise to improve support performance.

Provided contract clinical administrative support at Cedars-Sinai Medical Center, working in EHR and documentation workflows while maintaining healthcare compliance and privacy requirements. Supported accurate handling of healthcare records in a high-stakes, compliance-driven environment.

* Transcribed surgical pathology reports and clinical findings using precise medical terminology and strict HIPAA compliance.

* Worked within early‑generation Epic and other EHR systems to support accurate clinical data entry and documentation workflows.

* Collaborated with surigal staff team to ensure documentation accuracy and timely delivery of patient records in a fast‑paced environment.

Earned the CompTIA Data+ certification.

Completed the Google Data Analytics Professional Certificate through Coursera.