MMMarlow Khenth Magallanes
@marlowkhenthmariquit
Detail-oriented IT professional with strong organizational skills.
PhilippinesWhat I'm looking for
I am a dedicated IT professional with a solid educational background in Information Technology from Iligan City Technical Institute. My experience spans various roles, including Administrative Aide, Technical Support, and SEO Specialist, where I have honed my skills in technical support, website management, and customer service.
Throughout my career, I have demonstrated my ability to maintain records, organize files, and facilitate effective communication. My role as a Technician and Server Specialist allowed me to optimize computer performance and manage server solutions, showcasing my technical expertise. I am passionate about problem-solving and have successfully ranked websites on Google, reflecting my commitment to achieving results.
Experience
Work history, roles, and key accomplishments
Technical Support
Elegant Themes
Sep 2021 - Apr 2025 (3 years 7 months)
Logged bugs within products and escalated tickets/chats to the appropriate departments. Troubleshooted countless websites and documented custom codes for specific needs.
Technician and Server Specialist
Wrupup
Oct 2020 - Jul 2021 (9 months)
Maintained computer systems to ensure maximum optimization and performance. Managed pfsense servers and provided effective technical solutions.
Wordpress Assistant
Woosah
Oct 2020 - Jul 2021 (9 months)
Assisted in the development of WordPress sites, contributing to various web projects. Successfully solved bugs and technical problems to ensure site functionality.
SEO Specialist
Wrupup
Oct 2020 - Jul 2021 (9 months)
Managed website content and resolved internal errors to improve site functionality. Successfully ranked websites from page 60 to below page 5 on Google search results.
Non-voice Agent (Dual Account)
Wrupup
Jul 2020 - Jul 2021 (1 year)
Provided sales support and ensured perfect call flow for customer interactions. Focused on calls and efficiently handled two callers simultaneously.
Administrative Aide I
Department of Public Works and Highways
Oct 2019 - Dec 2019 (2 months)
Provided technical support to administrators and maintained accurate records. Organized files efficiently and facilitated incoming and outgoing communications.
Education
Degrees, certifications, and relevant coursework
Iligan City Technical Institute
Associate Degree, Information Technology
Studied Information Technology, gaining foundational knowledge in computer systems and applications. Developed skills relevant to technical support and administrative tasks.
St. Paul’s Institute of Technology
High School Diploma, General Studies
Completed secondary education, building a strong academic foundation. Engaged in various subjects to prepare for higher education.
First Baptist Christian School
Elementary School Certificate, General Studies
Completed primary education, focusing on fundamental academic skills. Developed basic literacy and numeracy.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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